The White Lion, Hampton in Arden - pub details
Address: 10 High Street, Hampton-in-Arden, Solihull, West Midlands, B92 0AA [map] [gmap]
Tel: 0871 951 1000 (ref 21251) - calls cost 10p per minute plus network extras
Birmingham International (2.2 miles), Berkswell (3.5 miles), Marston Green (3.9 miles)
Pub facilities/features:
- Food served (Bar Meals 12:00 to 2:30 & 6:30 to 8:30 - a la carte restaurant 12:00 to 2:30 & 6:30 to 10;00), Sunday roast (12:00 to 3:30), Gluten free meals available, Real ale (Brew XI, Old Hooky, Adnams, Black Sheep), Cocktails
- Outside seating, Dogs allowed (Under control), Children allowed (Parents under control), Credit cards accepted, Car park, Smoking area, Function room for hire, Accommodation available (8 ensuite twin/double), Wireless internet access, Disabled access (restaurant only)
Pub suggested by D.Bookless on 1 Apr 2005
Are you the Licensee? Click here.
> Current user rating: 5.6/10 (rated by 10 users)
> Hotels nearby: Search
other pubs nearby:
Malt Shovel, Barston (1.3 miles), Boat Inn, Catherine De Barnes (1.5 miles), Bulls Head, Barston (1.7 miles), Clock Inn, Bickenhill (1.7 miles)
user reviews of The White Lion, Hampton in Arden
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 10 shown - see all reviews
| Poor Management and dreadful customer service - Avoid ! Sadly my experience on Sat 16th July 2011 was similar to another review on here posted way back in Dec 2009 and to me underlines the ignorance of how the manager dealt (or rather did not deal) with a complaint last night. Their were four of us and three meals though a bit pricey were fine. My meal was not fine however. The pub was only half full but the dip bowl for the prawns I ordered at a very overpriced £14 came half way through the meal which meant the carcases remained within my dish becoming quite messy. When I complained to the manager about the dip bowl coming too late and the service, it was like 'wading through glue' in getting him to listen. His apology came after an irrelevant monologue of how satisfied all the other customers were in the restauraunt and a long drawn out story of how good his restauraunt is. Nothing I said resonated with him or interested him resulting in a most empty and unfeeling apology. He did not offer any dicount or responsibility and at one point was leaning over our table even asking my wife to be quiet when she politely suggested he was not listening to me and was encroaching our space in an aggressive stance. He even suggested my meal enjoyment could have been affected by me ordering a coffee with it which he described as 'strange'...this surely is the choice of a customer and is a most bizarre and inappropriate remark. I also ordered scones which were stale and dry and that was completely skipped over and ignored. This gentleman was rude, obnoxious and totally unproffessional and after going once before and having a good expereience I left actually wanting to warn my friends and family not to go there because of the manager's patronising and condescending attitude. This is the first ever negative critique I have posted on a restauraunt and feel some consolation that I am not the only customer to have my complaint ignored. How businesses like this can survice with such a porr attitude is beyond me in a credit crunch. I am voting feet and never returning unless the current management leave which I think will be inevitable given their total lack of respect for customers opinion. Avoid. caducus - 17 Jul 2011 13:14 |
| Poor Management and dreadful customer service - Avoid ! Sadly my experience on Sat 16th July 2011 was similar to another review on here way back in Dec 2009 and to me it underlines the arrogance of the Manager which he displayed last night. Their were four of us and three meals though expensive were fine. My meal was not fine however. The pub was only half full but the dip bowl for the prawns I ordered at a very overpriced £14 came half way through the meal which meant the carcases remained within my dish becoming quite messy. When I raised this with the manager it was like 'wading through glue' in getting him to listen. His apology came after a boring monologue of how satisfied all the other customers were in the restauraunt and nothing I said resonated with him resulting in a most empty and unfeeling apology. He did not offer any dicount or responsibility and at one point was rude to my wife when she suggested he was not listening. I also ordered scones which were stale and dry and that was completely skipped over and ignored. This gentleman was rude, obnoxious and totally unproffessional and after going once before and having a good expereience I left actually wanting to warn my friends and family not to go there because of his patronising and condescending attitude. This is the first ever negative critique I have posted on a restauraunt and feel some consolation that I am not the only customer to have my complaint ignored. How businesses like this can survice with such a porr attitude is beyond me in a credit crunch. I am voting feet and never returning unless the current management leave which I think will be inevitable given their total lack of respect for customers opinion. Avoid. caducus - 17 Jul 2011 13:02 |
| Popped in yesterday for a quick bite and a beer. Found no fault with either product other than being slightly overpriced. It's a fine old building with a pleasant rustic feel in the front bar, which I preferred to the slightly characterless dining section at the back. The service was civil and friendly enough and I think the management are trying to provide a pub worthy of it's attractive village setting. Nothing spectacular but a nice example of a fully functioning traditional rural pub. Worth a look if in the area. ILooklikeme - 5 Jun 2011 14:55 |
| Drink the beer but avoid the food. I have been coming to this pub for a couple of years. Food always been excellent until 2011. First night I had Scottish steak and chips. The steak was tasteless and the home made chips were limp, poorly cooked and not very appetising. I returned to the pub a week later, thought I give it another go and ordered the fish and chips. This was a mistake as I had forgotten how poor the chips were. The battered fish was dreadful. It tasted as if it had a cold and as if it had been left out to dry after it had been washed ina washing machine. It was quite simple disgusting. The pub itself is lovely, the beer great but they got to change the chef immediately or at least get some one in who can cook. twistedchilli - 25 Mar 2011 16:50 |
| Under new management - visited this lovely friendly pub twice last weekend. Five great real ales, Palmers Mad Goose and St Austell Tribute being my favourites. Delicious food, excellent selection of wine served by efficient friendly staff. This is the sort of local pub everyone would want in their village. Chris and Francoise are doing a cracking job. stanleyp - 9 Nov 2010 16:03 |
see more reviews |
