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GlassHouse, New Malden

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user reviews of The GlassHouse, New Malden

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DavidBeirm - 5 May 2017 19:22
Nice enough pub with modernish interior, but you wouldn't want to settle in for the night - a bit lacking in ambience.
mozzzzzz - 6 Nov 2012 12:27
Called for an early evening drink last night.
The beer was a staggering £4.00 a pint-the most I've ever paid outside upmarket hotels.
We also ate-the burgers at £12.00 a go.
Neverthe less it's a jolly nice pub-the beer was well kept and served and the fod wasgood.
huntforbeer - 6 Nov 2012 09:35
My recent comment referred to "god" when it should, of course, have said "food",
I can't blame it on spellcheck, just arthritic fingers on the keyboard !
Barnes - 25 Jun 2012 09:41
24/06/12 : this evening we two, daughter, son-in-law and 11 year old granddaughter had an early dinner at the Glasshouse. Mains, puddings and drinks came to £96 - the god was delicious. My beer battered pollock was the best fish and chips I have had. The atmosphere was pleasant with a relaxed clientele at the bar.
Sadly their CCTV wasn't working and our local constabulary took exception and forbad the further sale of food and drink !!!! Thus ruining the planned evening of many people and denying the pub considerable revenue.
By 7.30 the place was empty.
We were lucky in that we had just finished before the place was told to stop serving.
The service was slick and cheerful.
We will go back - hopefully when the CCTV is OK !!!!!
Barnes - 24 Jun 2012 21:16
24/06/12 : this evening we two, daughter, son-in-law and 11 year old granddaughter had an early dinner at the Glasshouse. Mains, puddings and drinks came to £96 - the god was delicious. My beer battered pollock was the best fish and chips I have had. The atmosphere was pleasant with a relaxed clientele at the bar.
Sadly their CCTV wasn't working and our local constabulary took exception and forbad the further sale of food and drink !!!! Thus ruining the planned evening of many people and denying the pub considerable revenue.
By 7.30 the place was empty.
We were lucky in that we had just finished before the place was told to stop serving.
The service was slick and cheerful.
We will go back - hopefully when the CCTV is OK !!!!!
Barnes - 24 Jun 2012 21:16
My family and I decided to visit the Glasshouse on Easter Sunday for a family get together, we decided to book as we thought it was going to be busy, oh! it was busy, it was full of kids. The front of the pub was overrun with toddlers and children, and there was very limited parental control, please don't get me wrong we had two very young children with us but they would not have been allowed to get away with what these children where doing.....we made our way to the dining room only to find we were the only diners there, this made for a very lonely dining experience. We were just going to get up and leave (the screaming kids didn't help) and the Watchman were selling food but no alcohol when we decided to stick it out, big mistake! The food was cold, the main course (roast dinner) had things on none of us could identify the starter was ok and the pudding was lovely but the portions were to small but I suppose this is alacarte dining, now for three adults and one toddler plus drinks we were charged a grand total of 102 pounds, yep thats right 102 pounds, the only drinks we had were 2 halves of larger and 2 tonic waters. We won't be visiting again in a hurry unless its late evening.......this really is a pub for yummy mummys and daddies, give it a miss!
LYNND01 - 9 Apr 2012 15:48
I completely agree with Niven,
This could be a good pub-nice food at reasonable prices and well kept beer,but at lunchtimes it can be over-run with indisciplined toddlers,their mummies and push chairs the size of four wheel drives.
It gives the impression of being an organised creche and I can't believe there is any money for the managemant in allowing this mayhem,which must put off "real drinkers"who would surely spend more money than the present clientele.
I'm just off to lunch-at The Glasshouse-oh dear!
huntforbeer - 25 Jan 2012 12:07
After visiting the Glasshouse after the big revamp a number of years ago I was very impressed with the turnaround, a very nice meeting point and night out, this soon became mine and my chums local. However, a few landlords and years later you would be excused if thinking that this has now turned into the local creche. Taking my parents out for a quick bite over the Christmas break, on opening the door we were met with kids playing on the floor and a number of them running around with parents without a care in the world, not to mention the bar staff ignoring this latest playground activity. I stopped going to the Glasshouse for this very same reason last year, but hoped it my have improved, but alas no...... What a shame as it has all the ingredients of being a great place but at the moment they are getting it badly wrong.
Niven - 30 Dec 2011 19:20
Nice pub but £3.90 a pint is having a laugh
baz66 - 8 Jun 2011 09:28
i use this site as indication of the reputation
of the pub. i have found some comments on this site rather disappointing. people should be allowed to go where the want if they have the money in their pocket. i have found rose (baglady to some) very friendly and seems to have a heart of gold.no one should bitch about people that do no harm to others just because they dont fit in to your stereotype of person that frequents this establishment. when i went in with a group of friends in feb i found certain barstaff very helpful and others moody and miserable. why are they doing this job. and this has happened on a few occasions. esp when i have gone with friends that have children. i thought barstaff were there to make to feel you welcome....
chavtastic - 19 Feb 2011 17:34
I offered a review of this pub about a year back when my partner and I visited for the first time and I can only say that the place is just as good if not better than it was.

We had a great time at the wine dinner a couple of nights back and we were very pleasantly surprised that more events like this are planned for the future.

The atmosphere in general is still great, the food is wonderful and they have even added some new dishes which I have sadly not had the opportunity to try as yet but I certainly plan to.

My partner and I have now made it our regular meeting place after work and still think that the service we get is better than anywhere else. I have recommended it to friends already and we have planned to have my brother’s 40th dinner there.

In all honesty prices are on par with London but if we get to enjoy ourselves without some of the low-lifes around then it certainly is worth it plus we can save on travel costs.

It is still the best pub in the area by far and I could not recommend it more to anyone looking for a nice night out.

On a more personal note, I think that “ilovegoingtothepub”’s comments are totally unacceptable.

Naming people on a public website is not appropriate at all and I feel that this comment should be removed and I hope that the management of the pub and this website have taken steps to do so.

These people have jobs to do just like you or I and I certainly would want to be named in this fashion. I think perhaps you have a personal issue and have chosen to voice this in a rather cowardly fashion I doubt that this website has been set up to voice your personal dislike of particular people.

However, judging by your other comments I would say that you sound like the type that the place is better off without.
maxpayneuk - 31 Jan 2011 22:46
Ahoy CaptainShoe, Thanks for the info, it beggars belief that bag lady got herself barred from the biggest hovel on the planet which is Bar M!
chav_hater - 24 Jan 2011 17:35
I have been going to the Glasshouse for while now, loving it, especially in the summer in the lovely beer garden. But lately it has lost its appeal on few fronts.
First of all, since all the lovely staff members have gone, there is a rather unfriendly atmosphere, especially from two specific members (Mike and Bobby) who punters seem to bother by only wanting to be served. Good job the two managers are fun and friendly enough to balance this.
Also it seems the place has turned into a crèche, fair enough kids are welcome, but screaming little Tarquin et al are hardly making you enjoy a quiet pint barging into you whilst mummy and daddy are getting smashed on Pinot Grigio!
Prices are far too high, especially when they run out of the house wine; they will serve you the next one up at its higher price (over £6.00) for a glass.
All in all, I shall give it a miss altogether!

ilovegoingtothepub - 6 Jan 2011 16:32
To Chav Hater - The bag lady is called Rose, she is barred from Bar Malden, as she told me during what seemed to be a very long and unenjoyable cigarette break. Unfortunately a few of the regulars from BM have moved here.
I like the glasshouse, prices are high, but i thought this was a deterrent to some of the crowd that drink in the other places in New Malden but unfortunately a few go in for their daily 12pm drinking session.
The staff in here are excellent, very polite and friendly, atmosphere is very good at night and relaxed during the day for a late lunch (unless you are set upon by bag lady). The food is excellent again on the pricey side. Very clean and welcoming.
They should get rid of the bag lady and then it would be by far the best bar in New Malden.
Captainshoe - 30 Nov 2010 13:43
Went there for the first time a couple of weeks back, only for a drink, but I must say it is nice to have some kind of choice because apart from the wonderful Woodies, the other pubs are horrible.

I've heard and read varying reports about the quality of the food and the prices here, so I'll go back again for something to eat sometime and make my own decision. In the meantime, lets welcome at least having an alternative.
LadyFuschia - 20 Jul 2010 12:06
Further to my last comment regarding this pub, I believe it has gone down in my estimation! The visit that I posted a comment about was most enjoyable,however, I visited again and having bought my rather expensive lager I went to the outdoor seating area only to be "put upon" by a somewhat horrid 'old drunken bag lady type" with a hacking smokers cough who insisted on talking to me & would not take the hint that I wanted to be on my own!
Im really suprised that the Glasshouse with its new image etc would even let her walk through the door given her appearance, needless to say it was the quickest pint i've ever drunk!
I wont be back!

chav_hater - 8 Jul 2010 12:56
My partner & I visited this pub last week and we were very presently suprised!

Firstly, because unlike some other "establishments" in New Malden this place did not have its area out the front plastered with cigarettes ends and secondly it did not reek of another "Weatherspoons type clone" plus it has a carpark with plenty of spaces. A big positive!!

I had been told some time ago this pub had a very nasty history but in the last year or so had been turned around and I can only say this must be true.

A very welcoming atmosphere and a comfortable layout inside. I could not see any of the pool tables or drunken nutters that I had been warned about.

We were served by a very freindly young woman who offered us a rather large wine list. The problem here was definately choice, but great if you really enjoy your wine like we do!! Appeared to have good selection of ales as well as some familiar largers on tap.

The Dining area was really well set out and very inviting. Meals were simply excellent (the best piece of fish I have had in a while) and beautifully presented. It was nice to go into a place like this and receive friendly, dedicated table service.

Garden area looks like it would be great during the day while the sun was shining & advertising mentions BBQs on weekends.

We were told that live music was stopped some time ago but was now making a come back by way of a jazz pianist and some other local performers. Ther was no live music when we visited but might have to see what is on offer later on.

Toilets were in a top notch state, another nice surprise and a first I think for many pubs in New Malden, even the mens was clean and tidy. We have been in some really nice pubs/restaurants before that look great in all other respects only to be greeted with a bomb site of a toilet area.

Prices were a little high, more central London like, but we wouldn't say over priced because if you are willing to pay a little more you certainly get a much nicer environment as a result.

We will definately be bring our friends there when they come over from Irealand next month.


maxpayneuk - 20 Jun 2010 05:26
Cracking boozer, almost makes it worth visiting New Malden!
steveo - 14 Jun 2010 16:18
To be short and sweet, this is a great pub (if not a little pricey), the bar staff
are friendly,helpful. The loos are kept in pristine condition (unlike the other
pubs in NM), Nice enviroment to have a drink/ meal with friends without
being surrounded idiots effing & spitting all over the place. You get whats you pay for--the Glasshouse gets my vote everytime!
chav_hater - 4 Jul 2009 16:07
Lovely inside, beautiful garden, and has a car park, a big plus as it's really diffciult to park in the road this end of New Malden. But it's really expensive, cheapest wine is around £5 for a standard 175ml glass, going up to £7.50 for 250ml, although they do have a very large selection of wines. Food is quite good, but also over-priced. Over £7 for a ham & cheese omelette (2 eggs I guess), with an uninspiring green salad, chips £3.50 extra! Crayfish salad was artistically presented but was mainly crayfish, hardly any salad. They've obviously spent a lot on refurbishing this place and are now trying to get it back from the customers! Last time we went mid week at lunchtime it was packed, this time it was fairly quiet, but food still took 30 minutes to arrive. I don't think I'll become a regular there.
wine_lover - 1 Jul 2009 14:23
Nice enough place , havent eaten there but have seen the menu & it seems quite pricey , just like the drinks are but they always seem to be quite busy so maybe the food's worth the extra few bob . Staff are friendly enough & the real fire is great in this cold weather . It's a bit yuppyish though & has the feel of a wine bar rather than a pub but compared to some of the other drinking holes of New Malden I'd say it was an ok sort of place & I'd certainly go back there again . Couldnt afford to make it my regular though !
naja - 8 Jan 2009 23:23
Had a few pints of Adnams (Doombar was off that night) in here just before Christmas. Bit pricey but the beer was well kept - there also seemed to be a good range of ales. Food also served.
pchaimba - 4 Jan 2009 23:01
Good pub if you like wine and food.
Bad if you are a pikey.
That is good for me.
10/10
rjbradburnesq - 18 Dec 2008 01:12
...further to my previous comment I must say that the situation has been monitored closely and I can safely say that it is the nicest pub in New malden - food looks great (although I haven't eaten here yet), well kept beer, good atmosphere - pretty much an antithesis of the railway it used to be. Live Jazz trio last night and cheerful, friendly bar staff with pleasant dispositions and nice views. Only the bar prices stop me giving it a 10 although to be fair it's not a place you'd go to to get hammered unless you wanted a 3 figure bar bill. Should do well!! 9/10
B.R.Drinker - 25 Oct 2008 06:03
On my way out of this pub after lunch today, I commented to the manager that we had had a great meal, and how pleasantly surprised I was to find good food, at a reasonable price in new Malden, and he asked me to post my comments on the web-site, so here goes.
I like the refurb - the Railway has been a scary dive in the past. Very pleasant atmosphere - laminate floors, clean, tidy, and real log fires were a nice touch.
Staff - very peasant - one of the girls suggested I try a blush Pinot Grigio as she liked it - it was lovely. The service was very good, and friendly, and chatty when we wanted to chat, without being intrusive. We had a query over the cheese course and the bill: both queries were handled considerately and to our satisfaction.
Food - all very good - I had Provencale Fish Soup - it was served as you'ld get it in France with croutons, gruyere, and aoili, - delicious. Then Sausage and mash, which was good. I was in a party of 6 and everyone had a good meal, well presented and tasty.
Price - we had either 3 courses or 2 courses and coffee, 3 bottles of wine, and it was £170 for the 6 of us, without service, which was fair, I thought. : just over £30 a head with service.
sharonz - 17 Oct 2008 18:57
went again the other Saturday. Service had improved and the atmosphere of the place was good without being too noisy. The kitchen still has work to do but the wine is really excellent.
simonfromnewmalden - 17 Oct 2008 18:41
Had a meal there last night. Have to say food was'nt great very salty and says a lot about how lacking New Malden is in quality dining that this place offering really pub style menu is booked solid. Seem to need more staff serving but maybe just teething problems.

Great pub though and ale was first class on every visit. Friendly staff. Wine prices also very reasonable and a bottle of Coonawarra red we enjoyed was excellent. Lovely atmosphere and a very welcome addition to New Malden.


dugongs2 - 28 Sep 2008 16:22
Just been to Glasshouse for lunch or rather not for lunch. Waited almost an hour and no food arrived. Had to go elsewhere. So would not recommend unless you have a few hours to waste! On the positive side other peoples food did look good!
whites2088 - 25 Sep 2008 14:57
We went on the 1st Saturday it opened. We liked the bright airy style, found the beer good (Deuchars IPA) and the wine excellent. The food was nice, service a bit creaky but we felt would improve. We will go again
simonfromnewmalden - 24 Sep 2008 20:28
FORMERLY "The Railway" went under refurbishment in Summer 2008. Not too bad - £13 for 3 drinks. £3.50 for the Kronie's a bit steep and the toilets haven't been touched in the refurb. We'll have to see. 6/10 at the mo.
B.R.Drinker - 16 Sep 2008 12:13
Great to see it has now opened. We have been waiting for this type of addition to New Malden for years. A lovely refurbishment has created a calm, comfortable and attractive feel to the place. The menu has a range of French and British classics - we had the steak and mussells - both excellent. The sharps Doombar was in top condition. There are great wines where they only charge a £10 markup. We will be back
mccomb - 15 Sep 2008 06:16
Well this place has closed down and has signs plastered outside saying it is to reopen as the glass house part of the l'auberge restaurant. wow great for new malden just hope they have plenty of bouncers to get rid of the locals that previously ruined quite a nice looking pub.
dugongs2 - 24 Jun 2008 14:53
On the whole an alright pub, tv's, pool tables etc. but have felt pretty unwelcome once or twice when I went in recently. Might have been unlucky but me and my mate got the impression we were not welcome at all in there. Outside got shouted at by the same blokes from a car driving off! Not good, just wanted a drink not the attitude.
anonymous - 12 Jun 2007 14:24
I have to agree it seems to have turned the corner now
it comfortable and clean with great views of the plasma and big screen from the new big high tables along the wall
darken - 26 Apr 2007 08:09
Certainly better than a lot of its press, aimed at sport - at least six screens. Sort of 'The Malden Tup' without actually being called that.
Deuchars IPA palatable on a warm day.
beeronaut - 15 Apr 2007 18:37

The railway used to be a dive. Popped in there on the way home to watch another disappointing England performance. I must admit I was pleasantly suprised, the scum had gone, the beer improved and overall experience was much more enjoyable.

p.s. clean the beer lines please
woodiesregular - 13 Apr 2007 17:12
simply a great pub what more can I say
darken - 17 Feb 2007 13:29
Looked like they were trying to go upmarket. Didn't see much evidence of the bad lot referred to elsewhere but I didn't stay long. Still probably won't return
mitomighty - 23 Nov 2006 13:36
Give these guys a fair chance it is a far cry from days of old is well worth a visit now

darken - 21 Nov 2006 22:24
The new couple have got rid of all the scum from surrounding areas and they have gone back to their sad lives elsewhere. Now probably the best in New Malden.
anonymous - 28 Oct 2006 09:41
It would have taken something pretty desperate to make me go back to this pub, and so it was last Thursday evening when I arrived at New Malden station absolutely bursting for a pee. OK, I thought, just this once. Being incapable of brazenly use a pub's facilities without at least ordering a quick half, I had time to take stock and re-evaluate the place. And after staying there for well over an hour (not with the same half), during which I was not glassed, threatened, stared at or abused even once, I came to the conclusion that the place has indeed changed.

There's live music there for start (well there was on this Thursday); a couple of guys with accoustic guitars doing their best not to mangle too many classics. Plus there's a football table (glass-topped, unfortunately) that to me is a sign of civilisation.

On the evidence of this visit at least, I'll be going back.
OK_just_a_quick_half - 8 Oct 2006 12:07
i think the majority of reviews are really unfair. its quite a quiet pub with a good atmosphere. i've been drinking in there regularly for a while now and i've only seen minor amounts of trouble which are always dealt with really quickly. the landlord and landlady seem to be making a hell of an effort to turn it around. its definately improving!
anonymous - 26 Jul 2006 09:44
A vast improvement, now being redecorated & the Grub is topnotch, landlady/lord salt of the earth. Shame about all the Plastic Footie Supporters, Grasses & Beer Ponces who frequent it tho'. At least a lot of the Chavs got the bar for passing Funny Money.
grasscutter - 15 Feb 2006 08:33
A great pub, jovial atmosphere with quality real ale. Think the kids have been chased out, no sign of them. shame!
trent - 15 Dec 2005 09:41
What are you going on about firearms in the pub, you lot talk a load of waffle about this pub, yeah it aint the best of places but firearms, please. The landlord has done a hell of alot with this place and they shouldnt get rid of him for anything.And as for the scared staff,you really are waffling.So when was this place shut????????????? mmmmm never
NewMalden_Lass - 14 Sep 2005 12:54
great bucket of sausages and a pint on offer 2.99 each.

Lively atmosphere.
Tim Carter - 15 Nov 2004 14:43
The bestest pub. it has pool, cheap beer, and tvs. lots of tvs.
andrew - 13 Jun 2003 20:30
Unfortunately New Malden has one of these 'Neighbourhood committees' that won't allow new Bars or pubs to open without a hell of a fight - 'there are enough already' they say. This means that although this isn't the best pub around by a long way, younger New Malden residents have to drink somewhere. I actually think this pub has improved a bit recently(!) - 3 or 4 years ago they had a police van waiting round the corner for the inevitable 'kick off' that used to take place. And you needed wellingtons to go paddling if you needed the toilet. Seems a bit quieter now, although I must admit I don't go there often.
JBH - 9 Jan 2003 14:05
New Malden is a dour place. Sorry if you live there, but it is. I have the misfortune to work here so I thank god for the pool/cheap booze/bucket of chicken & chips for under £4, that makes up many of my lunchtimes at the Railway. Unfortunately, weekend and evenings the place fills with kids and pikies and I wouldn't touch it with a barge pole.
Ken - shakytumbleweed@hotmail.com - 18 Dec 2002 13:25
carlsberg only 1.65 a pint. lovely.
anne - 11 Sep 2002 17:43

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