Mad Moose, Norwichback to pub details please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
I've been to this pub several times, and the food on most occasions has been absolutely gorgeous.
Tonight me and my other half had the moose burger (again, we've had them before). This time, unlike previous visits, the burgers were bright pink on the inside and didn't look properly cooked.
We explained this, and the burgers we taken away to be cooked for longer. They came back burnt on the outside, still bright pink inside, so we gave up and went home rather than making a fuss.
After looking on the internet and reading about the dangers of pink beef burgers and food poisoning, we decided we weren't overreacting and went back to explain our concerns. To be fair, we were offered a refund for our unedible meal, which wasn't the point, but which we did accept after being talked down to and fobbed off by the manager.
As most of the bar staff are so helpful, and its a nice place, I would write this off as a one off glitch, if it wasn't for the patronising attitude of the manager. Fair enough, the customer might not always be right, but they're still the customer, not something that's been stepped in.
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Yet again I have had two fantastic meals here, the upstairs resturant is superb, excellent food, fantastic service, exemplory waiting staff. Incredible place to visit, makes you feel at home. I was approached by two members of staff who recognised me from previous visits but the familiarity was kept in check. A minor complaint about a cold coffee led to an immediate apology, a fresh cup and no charge. The fact that they offer you a small, taster of soup as a starter is a nice touch.
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expensive
willy - 25 Mar 2008 12:05 |
No atmosphere due to the massive sky sports screen, bland decor (it's like every chain hotel's lobby you've every visited) and poor bar service. Give this on a wide berth.
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Looks as though it has been subjected to a fairly ruthless sanitisation job at some point in the past - I'd agree with some of the comments about the decor. However, there are far worse places to while away an afternoon drinking Deuchars IPA, eating the (very reasonably priced) food and watching a rugby/football game. Nice.
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Not much to add - it is pretty much as described by the previous reviewers. Bar food is of a good standard. There is also a restaurant upstairs which I haven't tried - I'm afraid the prices put me off.
The whole pub has recently been decorated (although the mens have yet to receive a makeover) and the sofas have been removed.
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The most pretentious pub in Norwich, had lunch in there one Sunday, it felt like I was on the set of a Wella advert.
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The Mad Moose towers from its small island between the two sides of the student dominated Warwick Street – an exterior and location that lets you know in advance that once you step through its doors youre going to be confronted with a large, cheap, swanky, but vaguely charachterless affair.
Its therefore one of those pubs where the basics, when viewed neutrally, are pretty decent – the pricing is relatively low, its extremely spacious (with a decent beer garden, though with a little bit too much concrete to be outstanding) and the sofas are very acceptable places to park one`s arse. However, in terms of the emotional environment its more than a little flat, since the Moose tries to be one of those pretend classy pubs whose central reason for existing is the capture of its close by student populous. Hence the cheapness is offset by listless décor of the swanky spoons variety and garishly advertised drink offers that rather highlight unintentionally the lack of variety at the taps. To be fair, its interior does have a slightly more expensive look than your average chain pub, but really this is scant consolation.
The Moose is therefore nothing more than a one stop pub in my book – not repulsive, but hardly the sort of place that I`d visit more than once a month, especially as there are far better establishments within the surprisingly high quality boundaries of Norwich`s student area (Eaton, both Roses, Garden House etc).
6/10
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Always a long wait at the bar, bar staff take no interest in who is next, but otherwise good atmosphere
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