The Garden House, Norwich

Nice enough atmosphere. Lovely beer garden but the quality of the pints can be a bit hit and miss.

5 Aug 2008 21:10

Mad Moose, Norwich

I've been to this pub several times, and the food on most occasions has been absolutely gorgeous.

Tonight me and my other half had the moose burger (again, we've had them before). This time, unlike previous visits, the burgers were bright pink on the inside and didn't look properly cooked.

We explained this, and the burgers we taken away to be cooked for longer. They came back burnt on the outside, still bright pink inside, so we gave up and went home rather than making a fuss.

After looking on the internet and reading about the dangers of pink beef burgers and food poisoning, we decided we weren't overreacting and went back to explain our concerns. To be fair, we were offered a refund for our unedible meal, which wasn't the point, but which we did accept after being talked down to and fobbed off by the manager.

As most of the bar staff are so helpful, and its a nice place, I would write this off as a one off glitch, if it wasn't for the patronising attitude of the manager. Fair enough, the customer might not always be right, but they're still the customer, not something that's been stepped in.

5 Aug 2008 21:07