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Reliance, Old Street

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user reviews of the Reliance, Old Street

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

The most rude, surly set of staff you could ever have the misfortune to meet. The Manager being the worst.

Service was extremely slow and no apology given. In fact, my order was so slow it didn’t actually arrive.

When I mentioned this to the Manager for no apparent reason he said ‘I know the customer is supposed to always be right but in this case I think it is a bit of both’.

The Manager said they had been busy that day as they had ‘8 people come in for lunch’!! Including myself and my friend there were 10 people in the entire pub and this was a Friday afternoon!! Clearly the reason for this is the Manager and the staff.

He said that I had ‘probably had a bad day’. My day had been great up until visiting this pub.


L0la - 17 May 2013 21:47
I have been recently on a Saturday morning and found it to be a nice pub. Comments about rude staff now seem to be misplaced. Don't know what the rest of the food is like but on Saturday mornings (till 2) there is a terrific breakfast menu. Fry up of course, but with well sourced ingredients (it's on the menu) , devilled kidney, eggs Benedict, kippers (Manx I was told - sweeter). Most things about �7, although there is a whopper breakfast of more or less the lot at �14. The pub is bright and airy but essentially old school.
quinndg - 13 Mar 2012 11:37
As someone mentioned before - it's good to have a pub in an area of trendy bars. Food not that amazing and there are better places around to eat, but serves its purpose when the cause of and solution to all life's problems - beer! - starts getting to your head a bit too much. And the beer was good. The interior would perhaps need a lick of paint, but then again it would take away part of the charm.
crickey - 19 Aug 2010 17:04
Quite a traditional looking establishment - although apparently it was converted from a shop not that long ago - and one which I guess is supposed to have a nautical theme (but this doesn't really extend much past the pub sign and a ship's wheel propped up by the front door). Rustic wooden furniture at the front part of the bar, with dining tables further back. Three real ales on - Pride, Adnams and Batemans XB (not cheap at �3.40) - plus a selection of Belgian bottled beers (also steeply priced). Unusually, upstairs is now an art gallery (Charlie Smith). Overall, one of the better places in the area for a pint.
rpadam - 10 Mar 2010 23:18
A bit quirky as people have said, which is better than the bland. Beer was Butcombe Bitter; food a burger which was ok. Upstairs area is nice with couches and small tables.
rainlight - 10 Dec 2009 07:54
Anything good about this pub is negated by the unwelcoming and resentful staff..having arrived at 10pm, our group (+20-30 other patrons) was herded downstairs part at 10:30..staff were happy to serve us at 10:55, but the rude and aggressive way that we were hassled to drink up and leave by 11:15 was both unnecessary and unreasonable and sent a clear message as to how the management of this pub view their customers. Will not be going back.
uunnttzz - 2 Oct 2009 13:40
This pubs beer has got a lot better,they obviosly read this site! :-)

Stunning little Geordie??? girl behind the bar.
super - 24 Jul 2008 14:36
Quite a nice pub, with a few different seating sections within it. It's bustling at the weekend, but not rammed - it's possible to get a table and be served at the bar within a minute, which are the main things really. The menu looks quite appealing and I was sorry to have arrived just a few minutes after the kitchen closed.
dawnage - 3 May 2008 15:33
I spent an evening at The Reliance last week. I started on the Rosey Nosey (pretty good), then had a pint of London Pride (not great) and then finished with the Broadside (no complaints at all).

As I only had three beers I cannot really support or refute the claims (see below) that the beer at this pub is poor. Of the three different ales I tried, two were good and one was a little below average.

The beer did seem a little expensive but the selection (particularly bottled) is good.

The Reliance it a strange little pub, but one which is charming in a bizarre way. The staff seem a little odd too, but I wouldn't mind going back if I were in the area.
gatomalo - 20 Dec 2007 15:40
Nice looking pub although they seem stoned/sedated!

The manageress is a gorgeous little scottish woman with eyes to die for and the food is pretty good.Sadly thats all this pub has,the beer is way overpriced and out of 3 different pints I tried all were off/stale and did not smell very nice.

Recommend a good line cleaning session to sort your beer out.
super - 7 Nov 2007 14:10
Decent-ish pub, made by its cracking jukebox (generally indie music and 1960s / 1970s soul), although the upstairs section feels like an attic that needs clearing out. Still, not many pubs provide the opportunity to hear Johnny Cash on a Friday night.
TKK - 8 Oct 2007 16:45
Nice looking pub, with a nice looking clientelle (?), but my pint was sour.


propertyking - 3 Apr 2007 11:04
seems quite a pleasant and relaxed place, but definitely pricey. i had a guest ale, horndean best mild for �3.10. The most expensive beer on the list were leffe blond and litovel (sic): 4.80 a pint!
anonymous - 9 Mar 2007 12:28
nothing much changes here, ales now from Fullers - though quality is still pretty crap (and prices are daylight robbery) Continental beer choices look far more appealing. Food menu does not tempt - read JD wetherpsoon + 100% mark up. Quite a disappointment overall.
moclips2002 - 4 Mar 2007 07:37
REALLY expensive for what it is.
courtneyjean - 28 Oct 2006 16:45
Just came back from lunch there, I'm not sure that I'd call it "unpretentious", it prety much goes all out for that. They have hand scanners for the bar staff that they scan little bar-codes built into the bar for your drink order.

Staff friendly, but pretty expensive for average beer. Couple of beers were over �6. Maybe they're trying to get the money back from the keyring barcode scanners.

The decorations in the place are trying to be laid back but come out slightly run down looking, toilets are usable but not very clean.

An interesting place for a drink if you've not been down there before, but not somewhere you'd call a great bar.

I went on a Wed, at about 12:30.
crazyjohn - 5 Jul 2006 15:01
Recommended. Happy atmosphere, the result of an unpretentious but characterful place populated by seemingly happy people. Could quite happily have settled down in the couch at the back and commenced a spontaneous Leo Sayer. My companion had other ideas. This can't have been to do with the pub, so I can only blame my company. Nadgers. (Unusual Czech lager on tap, mild and strong versions).
iceinthecider - 25 Mar 2006 16:39
Nice interior, good ales on (Adnams amongst others), been using the place on and off for years. Have eaten on first floor and had a bit of party on the 2nd floor at some stage to.
danrkelly - 18 Feb 2006 02:27
real ale choice was rather disappointing and lacking in imagination - but the continental offerings look very tempting !
moclips2002 - 14 Feb 2006 19:49
Great. Much better than the Bricklayers round the corner. Might be worth pointing out that this pub is pretty new... until about 10 years ago it was a derelict motorcycle shop. You'd never guess it now, though, it's bedded in so well. Staff are good and they get some unusual beers in. More of a continental bar than a traditional pub, but in a good way.
Albert_Campion - 7 Feb 2006 12:48
Run by Remarkable Restaurants who run among other places the Sutton Arms on Carthusian St by Barbican. So what you get is a nice relaxed atmosphere, focus on good beer (and wine if that's your bag) and decent food. Haven't been for ages - must go back soon.
anonymous - 6 Feb 2006 15:46
Didn't try the food although the menu looked inviting. Nice place. Good to sit at the bar, chat with the friendly staff and work your way down the rather healthily stocked range of lagers and bitters. Good atmosphere to the place.
casemore - 5 Jul 2005 13:28
went for sunday roast, and it was the best i've EVER had in london. sunday evening djs are excellent, great selection of music, and really nice atmosphere. i thought the staff were dead friendly too. don't know about the other nights of the week, but i would thoroughly recommend it as a great way to spend a sunday afternoon/evening.
andy - 25 Oct 2004 13:44
The food is good. One day I went in there and they had shut the kitchen early which was a shame.
TKD - 24 Oct 2004 21:26
Nice to have a proper pub in this part of town - the Bricklayers doesn't count - but nothing more to recommend it really.
manonabus - 23 Oct 2004 16:43
Very nice actual pub in an area surrounded by trendy bars. Good beer too
Seth - 26 Jul 2004 13:58
Nice pub on a weeknight - top ale. Too busy at weekends and always a scramble for a table.
anonymous - 3 Jun 2004 14:19
One of the better City pubs
Hugh Turner - 7 Jan 2004 12:04

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