The Freemasons Arms, Hampstead - pub details
Address: 32 Downshire Hill, Hampstead, London, NW3 1NT [map] [gmap]
Tel: 0207 433 6811
Hamsptead (0.4 miles), Belsize Park (0.5 miles), Gospel Oak (0.8 miles)
Hampstead Heath (0.1 miles), Finchley Road & Frognal (0.8 miles), Gospel Oak (0.8 miles)
Pub facilities/features:
- Food served, Real ale
- Outside seating
Pub suggested by Rob on 26 Jun 2003
NB: Information may be incomplete or out of date as this pub is not currently registered.
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> Current user rating: 3.1/10 (rated by 38 users)
> Local guides: London pub guide, North West London pub guide
other pubs nearby:
Bar Room Bar, Hampstead (0.2 miles), Magdala, Hampstead (0.2 miles), Roebuck, Hampstead (0.2 miles), Garden Gate, Hampstead Heath (0.2 miles), Wells Tavern, Hampstead (0.2 miles) - see more nearby pubs
user reviews of the Freemasons Arms, Hampstead
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 44 shown - see all reviews
| Along with 90 other people I attended an afternoon wedding reception here a couple of weeks ago and found the service to be fantastic and the buffet to be top draw. There were plenty of staff members to cope with the demands of the guests and everything went extremely smoothly. I was a little apprehensive about the day as I know from my own experience that the reputation this pub has is warranted, but thankfully my fears were misplaced. I’m not a big fan of ‘gastro’ pubs but if the management could treat all paying punters as we were all treated this would be a great one. I was informed that a new manager has now taken the pub over, so hopefully he is turning things around – We shall have to wait and see as he is going to have his work cut out! Strongers - 16 Sep 2008 10:48 |
| I too was at this pathetic excuse for a pub on Saturday night where I was appalled that after 25 mins of waiting in a reasonably busy but manageable queue I still had not been served. After 30 my friends and I walked out. To start with if you are going to run a pub that is 10-15 mins walk away from the closest tube or overland station - it should be worth the walk. I was eagerly anticipating my first lager and catching up with a good group of mates whom I had not seen for ages and would be well keen for a chat. Sadly I would taste no such lager, nor would my nice group of friends be in any mood for conversing for they too had been waiting in excess of 30 minutes to even secure eye contact from the bar staff. As KEF mentions the staff were completely incompetent and had issues pouring a basic pint or even cranberry juice as one girl next to me discovered. At the point when they ran out of glasses, I discovered perhaps 90% of them scattered around their garden bar, smashed or fallen over (which in a place like this I was happy to accept from the patrons. What perplexed me most was how they got like that in the first place with Dumb and Dumber behind the bar) The only good experience I had in this pub was leaving it. Unless the manager of this farcical establishment is fired I will not be going back to Freemasons Arms again. TCLH - 5 Aug 2008 13:40 |
| Went for the first time Saturday 2 August (will be the last). The only good thing about this pub is the location and the beer garden. Everything else is abissmal! The service is the worse. Bar staff are inexperienced with very little bar skills or personality which meant waiting an incredibly long time to get served. The pub ran out of wine and pint glasses (staff had to 'wash' glasses as they went which meant having a soapy beer!). The toliets were a disgrace - no soap, napkins had to be used as toilet paper. Atmosphere and character scores a big fat zero. The food was ok, but defintiely overpriced. Not worth the trip.... KEF - 4 Aug 2008 13:39 |
| I suppose in order to get this review posted, one should say that the location of this pub is unbeatable. It has the kind of indoor and outdoor space which most pubs (and beach resorts) could aspire to in a fantasy carve up of the heath. You can delete this paragraph but it would render the first paragraph nonsense. I stop off here on the odd meander to the Heath.... once every couple of months. Each time, I convince myself that the conceit of this place must be thanks to the misfortune of employing barstaff whose torpitude is some kind of redeeming feature over their inability to recognise the basic building blocks of customer service. Unfortunately it seems to be a pre-requisite requirement. Patrons stand like straggling extras in Shaun of the Dead waiting for the barstaff to serve them. My will to wait had almost ebbed into the bottom of the glass, when I got a refill. Perhaps that is why so many people were ordering pitchers. This is customer service at the bottom of a barrel. Please dispatch the beer police and have them all detained. I tried to mattxxx4 - 30 Jul 2008 23:02 |
| all the charm of an airport hotel. in spite of a great location and large beer garden this place gets it wrong on so many levels. you get the feeling that whoever owns this pub has never even set foot in it gorky - 19 Jul 2008 23:08 |
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