The Hobgoblin, Marylebone - pub details
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Tel: 0871 951 1000 (ref 11799) - calls cost 10p per minute plus network extras
- Food served (Thai), Real ale
- Function room for hire
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other pubs nearby:
Swan and Edgar, Marylebone (0.0 miles), Victoria and Albert, Marylebone Station (0.1 miles), Allsop Arms, Marylebone (0.1 miles), Volunteer, Baker Street (0.1 miles), Windsor Castle, Marylebone (0.2 miles) - see more nearby pubs
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
5 most recent reviews of 38 shown - see all reviews
|The concept of customer service simply does not exist in Wood. When you ask for wine glasses to drink your wine in rather than the champagne glasses the bar staff have given you, you do not recieve an apology, you are spoken to as somehow you have made an unreasonable request, after all it's those annoying customers that used all up all the wine glasses! And try talking to the landlord about it, you are told that his job is to provide drink in a glass, not the right glass! Nice.|
Add to that a general arrogance from all the staff, and the refusal to provide you with tap water,it really makes for a poor experience. Last night my friends and I had had enough, so told the landlord we weren't happy, and his response was "the best way for to complain is not to come back in here". Don't worry, we won't. Perhaps it's that lousy attitude that explains why the pub is half empty at 10pm on a Friday night.
Shame really, as the Thai there is really nice. Please don't visit this pub, bad customer service shouldn't be rewarded,
Mazza73 - 31 Mar 2012 09:12
|Sadly all the reviews below about the crazy bar lady are correct but i know Andy very well and he is a super landlord so will mention the tapwater and ignorant staff to him as its a shame as the food is superb and good value for the area,decent pub alround so dont be put off,full off bankers on a friday night.|
jackbar - 4 Jan 2012 16:40
|Without doubt the rudest reception I have ever received in a pub. I can only assume that the good ratings that this pub received were posted when it was the Hobgoblin and was, indeed a half decent pub.|
We arrived looking forward to a couple of drinks and some Thai food. We asked the girl behind the bar for two soft drinks and a pint of water to start with as we'd come from the gym and my wife is 7 months pregnant.
The conversation went something like this: Her "We don't serve tap water. You can buy sparkling water if you'd like." Me "I'd really like some tap water please." Her "We don't sell tap water." Me "But...." Her "I can give you a glass and you can get water from our toilet." Me "Goodbye."
Honestly, do you really expect my wife to drink water from your toilet? These people are a disgrace to the service industry. Do yourself a favour and find somewhere vaguely civilised to spend your time and money..... unless you enjoy drinking toilet water, of course.
johanvee - 24 Nov 2011 20:59
|The surliest, rudest, least helpful staff in London. I bought a whiskey there one day, and asked for some water with it. "We don't give free water" she said. And stuck too it, too. They quite often run out of clean glasses. Ask for a pint and be told: "no - we have no pint glasses".|
oldpedro - 16 Sep 2011 15:28
|I hate to say this but the barmaid is so rude. Looks like she hates you and likely to punch you if you dare ask for anything like, well, A DRINK. The Thai food is excellent but the barmaid is so rude, I wouldn't bother going. I have no idea how she is still employed; she slams your drink down, snatches your money and if you dare ask for anything like change in a different format; you might as well just leave now.|
customer service training wouldn't go a miss. Or a personality transplant.
lizziebeth - 18 Jan 2011 14:10
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