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Old Custom House Hotel, Padstow

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user reviews of the Old Custom House Hotel, Padstow

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

Boxing Day is Mummers' Day in Padstow. That's folks with blacked-up faces, playing accordions, banging drums, and marching about from pub to pub for sing-songs, and for what I assume to be general merriment.

Seems about as harmless as anything involving accordions could reasonably be expected to be though.

Whatever, the Old Customs House remains unswerved from its steady course by all of this.

Have a St. Austells - they're pretty well all here.
Hulots_hat - 26 Dec 2019 20:16
After the poor showing in the Harbour we wandered next door to the very impressive Old Customs House.

A large corner pub that's been extended over the years and has a very smart glass conservatory dining area, a large dining and seating area through to the left of the bar and an adjoining coffee & cake shop.

8 hand pumps with 5 ales on, all from St Austell brewery. These were Proper Job, HSB, Tribute, Trelawny and my choice which was Grandview @ 5.3% from their small batch brew series.

Plenty of staff on meant that service swift and attentive, again very different to next door.

After 30 minutes we left just as it was filling up with dog walkers and diners. A really smart pub and the best of the 3 I tried in Padstow in one afternoon.
lezford - 30 Sep 2016 14:17
Large and professionally run inn on Padstow harbour. This is a pub, restaurant and hotel, so does serve as an old fashioned inn. Service is professional, and the place is clean and well run. The main building is a large stone built custom house right on the corner, with two buildings on one side, and one on the other side, knocked through to create even more space. There is a good atmosphere, and the place is attractively decorated and furnished. A decent range of St Austell beers on offer. An OK place - one of several St Austell pubs in Padstow.
SilkTork - 13 Aug 2016 17:35
The old building has retained its substantial structural features. Some of those have been incorporated into the decor. Otherwise, it's functionally smart and comfortable.

The service was efficient, friendly and courteous.

The range of St. Austell ales were on offer, perhaps I saw others too, and the one I had was in top form.

The atmosphere seemed lively and jolly enough, with chatty types on high chairs at the bar, though not too many to block it.

Plenty were eating, but for that it still remained a pub offering decent food, rather than some kind of gastro establishment.

I think that the rating is suspiciously low, and I'd give it 7-8/10.
eddybeer - 27 Dec 2015 18:54
Busy, but service was efficient and friendly. Ale was very good - excellently kept. Obviously a bit of a tourist-trap, but prices not THAT extortionate. Would use this pub again.
scoobybooze - 6 Sep 2014 16:51
Visited a few times last week, mainly to watch the footy as has Sky and several screens so you have a bit of a chance of glancing a bit of the action between amateur pub footy viewers who choose to stand right on front of the screen, oblivious of the rest of the watchers. Beer was excellent, landlord cheerful and keeps a good cellar. Food was nice and had a good Specials selection, but can get very busy, due to it's location and closeness to the car and coach parks.
fetchman - 5 Nov 2012 13:23
Probably the largest pub in Padstow and seemingly the only choice if you want to watch the football (as I did on this occasion). It's ok for that as well. Projection screen in one room and a separate large flatscreen in the main bar. Welcome was very friendly and the beer (St Austells) good. Didn't try the food (unless you count a packet of Nobby's Nuts !) but it looked pretty decent. I'd come back.
Cover_Point - 26 Apr 2011 15:38
Pleasant enough pub on a prime spot overlooking the harbour. Quite a large and spacious pub with beamed ceilings and a relaxing area with sofa's and a fire (not in use today, but it's the middle of summer! Not sure if it's used in the winter).
Four beers on tap (all St. Austells) plus Blackthorn and Cornish Rattler ciders.
Blackthorn - 18 Aug 2009 22:22
Pub is a bit bland, but beer was good and very good service.
Dylanwing - 4 Aug 2008 19:40
Had a drink in here. No welcome from barman apart from a quick awright? yeh? I didn't feel like risking an ale so had a carlsberg. This pub was dirty and I wouldn;t risk eating here so went elsewhere instead
I didn't use the toilets

I give it 3/10
cornwalltour2008 - 23 Jul 2008 00:21
Not a patch on The London Inn. A bland place catering for the easily pleased.
(Jollyjones & Tommytit (similar names, writing style and similar spelling errors, and both joined today!) seem to be easily pleased...)
Alph_river - 6 May 2008 19:20
excellent hotel,my room was spotless and cosy. staff were very fiendly and breakfast was lovely, i ate dinner in their restaurant and it was fantastic, far better than Rick's!!
tommytit - 6 May 2008 18:33
visited this pub many times on my trips to padstow and have never been disapointed! food is always great and staff are always pleasent and helpful, would highly recommend a visit!
jollyjones - 6 May 2008 18:17
my least favorite pub in padstow,beer tastes like it needs a good clean, and the floor looks like it hasnt seen a mop or brush in 10years
1979 - 24 Apr 2008 13:14
Dirty place with awful bar staff. There is not a lot else to add
pubpubpubpub - 18 Mar 2008 00:08
Fairly soulless and chain-like, wouldnt recommend, although was disappointed generally by the standard of pubs in Padstow. Dont agree about the Cornish Cream ale, thought it was ok.
coconuts27 - 11 Mar 2008 15:43
I have been here a couple of times.

Food varies. The old part of the pub is nice but the conservatory and other part is not good.
anonymous - 7 Sep 2007 16:41
Nice place. Both times I've been to Padstow have headed here. Gorgeous food and a nice pint. The conservatory is the best place to sit with some great views of the harbour.
smeg_head - 20 Feb 2006 01:55
Feels like a chain pub and therefore has a lot less character than others in the town. A good location though.

Its OK, but if in Padstow, you can do better than this.
parkhillian - 20 Sep 2005 14:47
The night I was in, I met a guy who'd run away from his wife in Liverpool. He seemed a bit miffed that the landlady wasn't too keen on spending the night in his tent with him. He suggested she did'nt have to stay the whole night, and that she could get a cab back after. After what, I never found out as his eyes glazzed over and he slid off the seat & onto the floor.
I moved tables. I saw him the next day, still asleep in a rowing boat in the harbour.
TuftUno - 17 Jun 2005 14:29
Quite a modern well lit place when I went, and at odds with some of the older, more traditional pubs in the town. Serves usual bitters such as Tinners and Cornish Cream ale (looks like Guinness, tastes like Volvic).

Food needs to be seen to be believed. My mates' chicken pie was blacker than their Cornish Cream ale. No wonder Rick Stein does so well in the town.
Ruby - - 3 Jan 2004 17:22

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