The Phantom Winger, Preston

The table was dirty and covered in used crockery when we arrived, I had to clear it myself and wipe it down (it was the only vacant table large enough for our party of 8.

Some of our friends food arrived after 20 minutes (2 people), We complained after 35 minutes that the rest of the food had not arrived. Our food arrived between 45 mins to 1 hour after ordering (for the remaining 6 of us) and was cold/overcooked.

Upon taking this further, the Manageress (Lisa) was disinterested in our complaints and went as far as to suggest that we didn't understand how restaurant food should be served.

Lousy customer service. Never going back - best avoided!

12 Oct 2008 19:50