The Shepherds House, Moss End

Have to agree with several other reviewers.
If you avoid the people running it you can have a marvellous experience.
I was served by the man and he was ok - not rude or over friendly but the woman was very rude as experienced by others.
When my partner ordered our meals she ststed in a loud voice with a rude tone "HOW AM I SUPPOSED TO KNOW WHICH MENU YOU ARE ORDERING OFF ?"
I would say this woman has the least grasp of customer service I have encountered in any eating/drinking establishment.
The strange twist is that everything elose was fine - the food was very good and the rest of the service was as well.
The attitude of this woman was the only downside but of course as you can imagine it put a dampener on our evening. Maybe acceptable (or even required) in a London pub but not what you expect in a country pub.
Certainly different to what we have recently encountered in the Leathern Bottle and the Warren since (both top class service).

31 Mar 2009 18:52