The Moon Under Water, Cheltenham

This is probably the worst wetherspoons i have ever visited in 10 years( and i worked 8 years for them)
been in twice allthough i couldnt belive how bad it was the first time i felt that i had to check it out again!
The customers in here on the two nights that i visited where not been managed at all. It was blatently full of under 18 year olds but no one was id`ing customers. in the first hour of being there i never once saw a member of staff walk around the bar area to check everything was ok. really when a pub is that busy someone should be on the door checking out the customers. do not visit here try the vine round the corner. that is how a pub should be run

8 Jan 2007 21:19

The Catherine Wheel, Goring

With regards to Mundellan comments about the customer always being right i suggest that he asks michael if he can work a couple of shifts in his pub to actually see what the customer is right about!
No doubt he will find out what most people in customer service know allready, in the majority of the time the customer complaining is WRONG.
During this summers trade i would say 50% of the complaints from customers i have handled are trying to get a refund even though there is nothing wrong with the food etc
Why should we as businesses give money back for things that are correct?
only in this country is "the customer allways right" no where else!
i think that these reviews speak for the pub more than one lady trying to get a freebie.

17 Nov 2006 22:55