Shepherds Arms, Horbury

Never ever make the mistake of booking your son/daughters 18th or any other party at this venue!!!!!! The landlady who is irratic to say the least began throwing out people randomly for some absolutely unknown reason (there was no trouble - me and my husband had done the respoasible thing and attended to ensure it ran smoothly)! It transpired that staff weren't even aware that an 18th had been booked despite the fact that this had been inputted into a computer when I booked it 6 weeks previously. Instead of an apology, the landlay who is incapable of listening and just shouts and bawls over the top of you told me if I didn't like it 'Get out'!!!! Which, ofcourse we did! I have to say though that the gentleman serving behind the bar (whose name I didn't get) was very apologetic and pleasant - shame she didn't take a leaf out of his book. Don't go to this pub - the attitude towards customers is appauling!

28 Nov 2009 23:44