The Hatchgate, Hook

THE HATCHGATE BRAMSHILL � DARE NOT COMPLAIN !!!!!
Sun 20th Sept � I took my wife for lunch at the pub and although we enjoyed the meal, I was overcharged due to an ambiguity on the menu.
When you are given you the option of �One course�, �Two courses� or �Two courses with cheeseboard� I naturally assumed that the latter was a starter, a main course and a cheeseboard.
Otherwise it should have read �One course�, �One course plus cheeseboard� etc which would have been clear.
Somewhat surprised to have been apparently overcharged by nearly �10 I asked for a copy of the menu as I wished to write to the management to complain as I did not agree that this was fair.
The manager came down, a tall, bald, quite intimidating figure who when I politely started with �Hello mate� was immediately rude and said no-one had ever made this mistake in 7 years and only an idiot would think that.
I pointed out that �I am not an idiot, but�� to be cut off with �I don�t give a s--- what you think mate� it is what it is.
I said �That is terrible customer service, how can you talk to a customer who has just spent �50 here?� He repeated that he did not give a s--- and that I could f--- off and take my custom elsewhere.
I immediately left and will not be returning. After 30 years of regular, happy visits to this venue with my family I feel as though I have been mugged. I hope my account helps others to make a decision � go elsewhere or be bullied, intimidated and abused if you exercise your consumers right to make a complaint.
I will be reporting this incident to trading standards in the hope that some action can be taken.

21 Sep 2009 11:48