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The Leicester Arms, Piccadilly Circus - pub details

Leicester Arms
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Address: 44 Glasshouse St, London, W1B 5DP [map] [gmap]

Tel: 0871 951 1000 (ref 1179) - calls cost 10p per minute plus network extras

Nearest tube stations Piccadilly Circus (0.2 miles), Oxford Circus (0.4 miles), Green Park (0.4 miles)

Nearest train stations London Charing Cross (0.6 miles), London Victoria (1.2 miles), London Waterloo (1.3 miles)

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> Current user rating: 5.2/10 (rated by 31 users)
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other pubs nearby:

Warwick, Soho (0.0 miles), Glassblower, Piccadilly (0.0 miles), Destino, Mayfair (0.1 miles), Atlantic Bar and Grill, Soho (0.1 miles), Swallow Street Bar, Piccadilly (0.1 miles) - see more nearby pubs

user reviews of the Leicester Arms, Piccadilly Circus

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 33 shown - see all reviews

Subject Matter: Leicester Arms, 44 Glasshouse Street, Piccadilly, London, W1B 5DP: Tel: 02035 824 568

We are delighted to welcome you at Taylor Walker and assure you of friendly service in a relaxing British pub with a welcoming atmosphere
Dear Sir/Madam

With this disclaimer (above) on your website you would not have believed the disgusting standards at the Leicester Arms in London yesterday. As someone with years of experience running bars, clubs and hotels, with excellent customer experience levels, let me explain.

Yesterday, I was looking for a relaxing venue to sit down and do a bit of paperwork over a few lagers and have something nice to eat. I had been told of the Leicester Arms as a good pub in the area and so paid a visit mid-afternoon. The pub was pretty quiet but had around a dozen patrons in and around the bar.

Before purchasing a drink, I had to use the rest rooms and went downstairs but very nearly threw up with the dirty smell in the Gents. The toilets were absolutely filthy and did not look like they had been cleaned in weeks or months. I then after holding my nose, feeling very ill, journeyed back upstairs to order a lager. I asked for three different types of lager (that were on tap) and was told by a young eastern European sounding female member of staff, in a very condescending tone like she could not be bothered, no, none of that.

I asked why there were no lagers on tap and she said no idea. I then asked for the manager who said why do you have an attitude problem? I then very courteously advised of the issues with regards to having no lagers, the unhelpful bar staff, the dirty and dangerously dirty toilets (which will be reported immediately to colleagues in the HSE and the local council).

The manager, a very unhelpful scruffy male (again with a foreign sounding accent) advised he did not wish to talk to me anymore. At this point about a dozen customers (everyone in the pub) started talking to me, saying that they were so pleased I had raised these complaints and how disgusting the premises were, how unhelpful the staff were, and how they were just about to leave. There was a shout of well done mate. Just before a round of applause I then left the premises immediately thoroughly disgusted with a seemingly good public house in a nice part of Central London.

So, the question is: what are you going to do about the premises, the staff, and the general disgusting state of affairs in one of your key public houses? This end I will be visiting every website I can today to post this complaint.

Without malice
johnjohn2012 - 17 Jun 2012 17:29
Looks attractive in a touristy way from the outside, but is grimy inside. Clientele almost entirely tourists seeking a "Genuine Pub Experience" - as none of them is likely to return, the service is dire. Uncleared tables covered with crumbs. Avoid!
artieleblanc - 30 Oct 2011 14:48
not a terrible boozer. cheesy music could be removed. youngs served nice and warm, but left with a nasty perfume taste in the mouth.
Tescoid - 10 Aug 2010 14:12
Went to this pub for the 1st time on a thursday in december, with a few mates stayed for a couple of hours and had a great time food was good beer was good and music was even better, would def recomend.

tottenhamsteve - 4 Jan 2010 13:44
Semi respectable tourist trap juicer. Fish, chips, Pint of Nelson Mandela for the geezers or warm beer and tea like yer muvver makes for the out of towners. Gor blimey.
Seriously, what do you expect from a place this close to Piccadilly on the commoner side of R. St.
Barman was super efficient, legging it hither and thither, pulling pints and delivering steaming plates of microwaved scran.
Mayfair was rammed last Friday so we ended up here for a bite. A tenner for a piece of fish wrapped in a soggy pancake and about 6 chips!
Pint of Bombadier was good.
Like I said, what do you expect...
Mr_Local - 15 Dec 2009 14:47

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