Sussex Barn, Horshamback to pub details please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
We popped in on Saturday 14th April for a drink & meal. Having ordered a beer & wine, the barman forgot to give me my beer (which takes about 2-3 minutes to settle), going off to serve three other sets of customers, all the while he saw that I was still waiting. After a full 10 minutes I then asked the lady taking food orders that I had been waiting 10 minutes. She offered no apology, but instead said that she would check the CCTV, I'm assuming, to see if I was lying about the time! Needless to say we drank our drink and left.
Very poor response which would have been cleared up with a quick 'sorry'. Very unprofessional attitude to a customer, especially one who meets a lots of local people during the course of business.
I wonder if said lady has in fact looked at the CCTV for this and is now happy to properly apologise.......I won't hold my breath, and neither should you when ordering a drink at this pub.
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I can only agree with sundayaledrinker. This place is an utter dive frequented by chavy, churlish plebeian characters. I was instantly put off by a huge TV showing sports with slack-jawed chavs stood there.
Food is very low quality. Cheap and nasty beef mostly, no organic options at all. This is a third rate nightmare. Avoid like the plague.
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This is a cracking pub and one of the larger ones in Horsham, only let down by it's non-central location.
They serve decent beer and although the food is cheap, I feel it is always honest and reasonable quality. And served piping hot, which some pubs seem to struggle with!
Service is excellent and the inclusion of live music on occasion always draws a crowd and makes for a good atmosphere and a cracking night out - in particular, check out Solice whenever you get a chance.
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I urge anyone reading this to avoid the Sussex Barn like the plague. The food is cheap and nasty and there's only ever one beer on tap at any one time, unless you drink lager. I've lived locally for 6 years and watched the pub decline dramatically in that time (and it was pretty awful in the first place).
Examples of bad food / service:
2 friends of mine ate there over the summer and didn't touch the chicken wings they were served as they were stone cold. When they pointed this out, their plates were just cleared away without explanation or apology.
Last weekend I went in there for a beer with a couple of friends, one of whom ordered a chicken sandwich. When he asked the girl behind the bar why it was taking 30 mins for the sandwich to arrive, she blamed the busy Sunday lunch period (there were probably a dozen people eating in there at the time). It eventually arrived with an accompaniment of cold chips. In the meantime during the same afternoon another couple complained that they had been waiting 45 mins for their lunch. The proprietor (who was obviously on microwaving / reheating duty in the kitchen) came over to the table and instead of offering an explanation, told them that if they didn't like it, they could get out. Which, sensibly, they did. After they left, the proprietor then had a good laugh about it with his local mates.
If you are ever in the area, try the Rising Sun on Pontail Road, the Black Jug in town, or one of the many proper pubs in the surrounding villages. This is possibly the worst pub in Horsham (that hasn't already been shut down).
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not too sure on the management now, but haven't been here in a while cos of the atmosphere.
the bar staff can be helpful but it's 'local pub for local people'.
shame.
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this pub is the best in horsham 4 it freindly staff and good food i spend most of my time chillin outside with my beer in the week and a meal (that is great value 4 money)on the weekends
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not yet tried the food, but nice atmosphere but strangely quiet for a friday evening/night.
pool table = good!even though i lost.
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This pub is fantastic. This pub is home to some local people who are regularly there because of the staff as they say the Sussex Barn staff are the friendliest around. Also the Sussex Barn has regular diners who say the food is wonderful and good value for money. The waiting time on food has dropped dramatically to just an average of 15 minutes (depending on the type of food ordered). The staff are excellent and attentive to your every need. They will do what ever they can to make your stay more enjoyable. For example they will put what ever sport on for the type of customers in the pub.
The food is very good value for money and the chefs are excellent too. The management work very hard although the manager is not always seen in the Sussex Barn, the manager is always working very hard behind the scenes to keep the Sussex Barn running, which the customers do not always see.
Now for the staff Issue. The Sussex Barn Staff are so sorry to make you wait (if you have to) at any time of your stay because they can not be everywhere at once. Also the wage paercentage from Spirit Group limited prevents the Sussex Barn from having three maybe four members of staff at any one time.
So for all those people who have a negative feel about the Sussex Barn then please may i ask you to return for one last visit and see for yourself if you have seen any improvemnents. Whether it be on the service, food or drink. From our last previous stay the meal deal is now two for 10 pounds and is exteneded an extra day to friday.
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Has gone down the pan a bit. Food still ok, but you can get a decent drink, the bar staff seem to be few and far between leaving you waiting, and theyve shoved the pool tables into one corner. oh dear.
anonymous - 25 Jun 2007 15:07 |
About 1� years ago this pub was refurbished and extended and the John Barras brewery chain turned it from a dingy, tatty drinking hole into a bright and spacious food orientated pub (but still with big screens to show sporting events).
You could get a good pint, poured by friendly efficient staff, and the very reasonably priced food came out promptly, hot, and was tasty.
Then after a year came the decline (and this write up is based on several visits to the pub, not quite sure why we decided to go back though!). . .
All the bar staff are now very young (not an issue) but they obviously have no organisational skills. If there are more than 2 groups ordering food and drinks the whole bar area falls apart, and it can easily take 15 minutes to get to order your food, and then another wait of anything between 45 mins and 1� for said food to be served (and this is at quiet times).
The landlord sometimes makes a 'guest appearance' but only to chat to his regulars grouped and one end of the bar area or to chat up his young girlfriend who works behind the bar (who needs to work more on pulling a good pint and not her boss!)
So, if you've got a couple of hours to spare and are not particularly hungry, give The Sussex Barn a go (or not!)
anonymous - 21 May 2007 08:01 |
Fun fun fun..
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Absolutely love it, go all the time. Great pool tables.
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fantastic pub- cheap food, and good food at that.
euro 2004 games in their were amazing- incredible atmosphere and the landlords son is a DUDE!
mmmmmmatron - 29 Jul 2004 20:27 |
Great for sports and very good traditional food.
Paul - 29 Jun 2004 14:41 |
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