The Swan, Ash Vale

Went last night to meet a friend for a chat. Decided to sample the dinner menu too. Ordered at 8.40. Chatting away happily and dawned on us after about 50 minutes food hadn't arrived. At that point, a waiter checked to see if we had ordered, and main courses finally arrived at just before 10.00!! Profuse apologies from staff (although I hadn't actually complained... unusual for me :-) as we were having a good chat anyway. )Three staff served us at once, who then proceeded to offer us a free round of drinks and free desserts from the menu!!! The food was excellent when it did arrive, and the free desserts were acclaimed as "scrummy". What could have been a bad rating or this pub has actually transformed into an unusually high rating, as it appears that a genuine slip-up was made and the staff went out of their way to atone. Ended up with a very good impression on his occasion. The Hog's Back TEA was good too!

2 Aug 2007 11:50