The Davenport Arms, Woodford

As a group of 6 people who have visited this pub on Christmas Eve and other occasions over the last 20 years for lunches and to enjoy the atmosphere, we have decided today this will be our last visit.
Due to poor service and inedible food (raw meat and I dont mean rare)
when returning the food and asking for it to be cooked further, the attitude of the staff was one of couldn't be bothered. When reminding the staff that the food still had not come back from the kitchen we were accused of already eating it. At this point two of the party still had not received their meals and I asked for a refund for my meal. mine was not the only meal to be returned
The land lady needs to look hard at the attitude of staff and the customer service, their job is to cook food to the requirements of the customer and not pass comments like "we dont cremate food here" when asked for well done. Maybe an apology would have been appropriate rather than a refund but unfortunately was not received.

24 Dec 2009 17:07