The Man of Kent Ale House, Rochester

I used to love it here - not so much now.
The beers good, the atmosphere is still ok, the staff are great and most of the punters are lovely. But the management seem to get more & more intolerant of the customers every time I go.
Last time I went, I was with some friends who hadnt been in before. They accidentally broke the managements no swearing 'rule', and rather than them being asked quietly and politely to not do it again, they were very rudely and patronisingly screamed at by the landlady, several times despite apologising immediately.
I've also heard them slagging off their bar staff to their friends in a pub full of customers, which is incredibly unprofessional and made me feel quite uncomfortable.
Because of this, and the fact that the management are like Jeykll & Hyde - one day they're nice as pie, the next they look at you as if you're something they've scraped off their shoe - nowadays I find it very hard to relax here when they're at home. Instead, I occasionally sneak in to catch up with the regulars when I know the management are out, and visit pubs that still allow fun the rest of the time.
Such a shame.

3 Jun 2011 13:57