The Ginger Pig, Hove

Please be very careful and check your bill. We had a nice meal here, it is gastro food so be prepared to pay a lot more than standard pub fare prices. I don't have an issue with that, the food was very good. My issue is with the utter lack of customer service.

Having a celebratory evening, we indulged on wine and cocktails to compliment the food. We were charged (I assumed) in error for 7 instead of 5 cocktails. We flagged this after paying the bill and realizing the mistake had been made, then the trouble began.

A genuine lack of interest suddenly developed, my partner was spoken over numerous times but eventually, it was agreed we could go back and enjoy the paid for cocktails or simply get a refund to the card. The difference to the £150 bill was neglible but in matters like this, I'm sure you agree it's the principle.

My partner went back to sort out the £16 refund a day or so later and this time, was met with what I can only describe as blatant hostility. Was called a liar, accused of being "Pixx!ed" on the night and told categorically no refund and that we would not have been offered that.

Seriously appalling service, short sighed and rude as we will never set foot in the restaurant again and will make sure everyone we know does not do so either. I am disgusted by this lack of basic service and the audacity to call a well paying and polite customer names is simply not acceptable.

Arrogant and argumentative staff really should be reigned in (Roxanne) and assistant managers (Jackie), I would hope would be able to diffuse issues rather than accelerate them. I truly hope someone from the group gets to read this and address the issues. It is too late for us, the damage has been done but your reputation clearly is worth nothing to this venue, they treated clients carelessly and that will have far reaching consequences as I doubt we are in isolation.

Such as shame but please, do yourself a favour and avoid these terrible people or I fear you will be treated the same or worse.

14 Aug 2013 17:35