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The Marlborough Arms, Tottenham Court Road - pub details

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Address: 36 Torrington Place, London, WC1E 7HJ [map] [gmap]

Tel: 0871 951 1000 (ref 2642) - calls cost 10p per minute plus network extras

Nearest tube stations Goodge Street (0.1 miles), Warren Street (0.3 miles), Tottenham Court Road (0.4 miles)

Nearest train stations London Euston (0.7 miles), London St Pancras (0.8 miles), London Kings Cross - Thameslink (0.9 miles)

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> Current user rating: 4.9/10 (rated by 43 users)
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other pubs nearby:

Bar at tcr, Tottenham Court Road (0.1 miles), Carpenters Arms, Tottenham Court Road (0.1 miles), Mortimer Arms, Bloomsbury (0.1 miles), Hope, Tottenham Court Road (0.1 miles), Mortimer Arms, Bloomsbury (0.1 miles) - see more nearby pubs

 

user reviews of the Marlborough Arms, Tottenham Court Road

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 34 shown - see all reviews

If I could rate less than zero I would. I saw a mouse in the pub and the food is definitely microwaved. Dirty glasses everywhere and the manager didnt care. The staff are not interested any anything but messing around and then going home. Luckily there are plenty of other places to go in the area and I will be.
Sarah22 - 4 Jun 2012 16:43
Wow - have just read the last review. I can happily report that it all seems to have dramatically changed. Started visiting in last two months but have worked in the area for three years - so know the other bars well and can compare. Great staff, girl I spoke to the other day said she has been there a couple of weeks, was smiley, happy and knew her stuff. New manager it seems and a much happier place, quick service, food seems to whizz out. All in all seems that they got rid of previous team and brought in new blood.
celt7 - 20 May 2011 17:39
Please do not frequent this pub.

It's not that the place is terrible - it feels like a cosy boozer - it's that we got treated so shockingly unbelievably badly on Saturday night that I hope this place gets boycotted. It won't happen but I'll tell the story anyway:

I had booked the back dining room for my party. I rang to say there would be 20-30 people, the manager told me that was fine and that I'd still have the back dining room. Two weeks later, we arrive, and none of the staff know about it. Not only do they not know about it, they swear quite loudly and stomp around in front of us when they find out. Nice.

A massive argument ensures with the NEW manager who informs us she 'wouldn't have taken on a booking for less than 40'. Erm, OK, but someone else did, you have to honour it unless you tell us otherwise. She walks off without saying anything. No apology.

Doesn't come back. Eventually, we get a lawyer friend to say some legalese and get cross in a controlled way, and we get the dining room.

(Which, by the way, is great - high banquet chairs and feels like you're eating in a stately home's drawing room).

Then we start ordering food. It takes ages. It comes without cutlery, so we had to pilfer that from the bar. Mine came without garlic bread, despite it being on the menu. Someone else ordered ham and eggs and it came without eggs. Believe it or not, the eggs turned up on a plate after he'd finished, and the manager tried to tell us that's how they always do it (!). My food arrived and I put my hand up to indicate where I was, the barman put it down on the surface nearest him - 2 tables away - and walked off. On a number of occasions, the staff barged past us and almost knocked people off their feet, they were having loud arguments behind the bar, swearing, and not even disguising their disdain at actually having to serve people beer.

All in all - horrendous service, and all these people, especially the female manager, deserve their jobs to be given to people who deserve them.

The food is nothing special -pies and burgers - and overpriced. The bar was covered in dirty glasses and half eaten food.

The mulled wine was OK, and they do serve Crabbie's, but not even that can redeem them. Zero rating - this experience made me really angry.

We actually complained to them as we left, to the two senior staff. I told them that whilst I'd had a lovely night (due to my friends not the pub) their service and demeanor and attitude was shocking and we suggested to them that they should have treated us better as we were paying customers. The barman said "We don't follow a customer is always right policy". How rude. And the blonde manager said "But we gave you a plate of free chips so I don't know why you are complaining."!!

Please don't go to this pub! They don't deserve your money!
SheilaK - 6 Dec 2010 13:20
Lots of space and reasonable selection of drinks.
The rudest bar staff you're ever likely to meet (I was tutted at by the bar maid for wanting to pay by credit card).
Burgers are from Iceland (the shop, not the country), fish is decidedly anaemic!
lozd27 - 4 Jun 2010 14:47
heh,
this pub is going in totally wrong direction... the new manager has no problem with shouting at his staff in front of guests, it was quite a shock for me. Big loss, as some of the regular customers (like myself)
really like this pub and the staff as they make the unique atmosphere.
New manager brought too much tension with him... not the same place any more... shame :(
The_Bill - 22 Apr 2010 18:21

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