please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
I go to the Palace on a regular basis. You can't knock the quality of the beer it has always been on form. However the service does leave a lot to be desired and I have walked out on several occasions. The problem seems to be that nobody is really "in charge". The licence holder only works behind the bar a few shifts a week and the bar staff seem to please themselves when he is not there.
ddtom - 15 Aug 2008 11:08 |
I was in last Friday and yet again, the service was crap. The male bar staff in particular seem to take a perverse pleasure in ignoring you. The standard of the lager was dreadful too. I tried three different brands and they were all terrible.
It's such a shame as it's a fine looking pub with a good atmosphere and the smoking area out the back is very pretty, what with the fairy lights.
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A good selection of ales were on last night when i found myself there on a local's recommendation. I had some food which had been micro-waved to within a few degrees of the temperature of the edge of a volcano I swear but overall I enjoyed my evening here.I have noted the earlier comments about poor bar service and I suppose being part of a chain this place suffers from too few staff because accountants at HQ dictate the way things are run.The bar staff on last night did try their best. On the plus side, it was good to see a busy pub in these days of high prices, "credit crunch" etc, and on a Tuesday too.
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I think that the last comment about the sevice is a little harsh. Not contenders for best bar staff in Yorkshire, but whenever I go service doesn't seem to be a any more of a problem than at any other busy bar.
Good ales, but dont bother with the food as bar aire down the road has it licked. Well lit outdoorseating area but the gents look like my old victrian school bogs. More a drinkers pub and not therefore a sausage factory as my mate puts it so well.
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The Palace is undoubtedly one of the best real ale venues in the city, offering a great selection of beer across the real ale spectrum. But what has happened to the service?
I know several of my CAMRA colleagues who love the pub, but will not go in it because of the sometimes appalling service. The last straw was last night ( 27/7) when several of my colleagues, who have persevered with the service over the years, upped and left simply because they could not get served. The bottom bar particularly, appears to be a "no go" area for bar staff, which is peculiar given that it houses around 50 or so drinkers when full. You try and catch their eye, and they look away. Whats that all about?
So who is to blame, poor bar staff, management? Any good bar person will try at least to ensure that customers waiting to be served take their turn. This does not appear to happen at the Palace these days. I have to say that the lack of any management on the floor, the usual manager was not on duty last night, did not help. At least when she is working, she ensures that a level of focus is put on the bottom bar, but even then waiting times are long. This to me at least is not "rocket science". Allocate one bar person to "own" the bottom bar and thus ensure that drinkers are properly attended to.
This rant is borne of frustration and disappointment. As someone who works in the service industry, I expect to be properly treated as a paying customer. I like the Palace, its beer, it ambience and its location. The service however is poor. A small walk up to the Duck and Drake last night was well worth enduring the rain for. Professional bar staff, good beer and a cracking band, prompted us all to think why we dont spend our Friday nights there.
Its a shame really, and I guess nobody at The Palace including M & B will be particularly bothered about our absence!! Or maybe they just dont like the look of us.
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Large old detatched building on a main jucntion at the edge of the city centre. Relatively young and trendy clientele, superb range of ales, only had time for one (Leeds Brewery Bitter) and it was excellent.
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High quality ex-Tetley Festival Ale house with a choice of up to 12 real ales. Mixed clientele attracting visitors to the West Yorkshire Playhouse and staff from the new BBC studios.
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Largish pub for the City centre, not quite as crowded as some of the others. Excellent choice of beer and not too smoky or noisy.
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Great selection of real ales
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The best pub in Leeds by a mile!
The staff are extremely friendly and only too happy to change the barrel if it runs out while pulling your pint. Ale drinkers will appreciate that this pub usually has at least 5 cask beers on, with Ind Coope Burton Ale on as standard. The food is top-notch and so too is the atmosphere!
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Gents WC very clean and useable at 10:30 on a Friday night - I should know!
Seriously, that's quite a recommendation, isn't it?
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Good pub, easy parking and great beer. Get's a bit crowded though!
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Great Leeds pub. A favourite of Leeds mod scene. Great beer, great food, great regulars, friendly staff and a nice pool table.
Scouse Neil - 15 Nov 2004 15:49 |
A fine pub for the beer drinker of Leeds. There is always a good range of ales on catering for most tastes.
The twice weekly quiz gives an excuse to meet up with freinds and drink some decent beer.
However this pub lets itself down with it's poor service usually in the shape of fighting to be served by rude bar staff.
Oh and when you do get served don't expect what is listed on the board to still be on.
CAPER - 29 Oct 2004 16:07 |
Visited last month. Can't wait to come again on 11/09/04 hoping the Bass is still as good. Pity you are not residential!
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Beer drinkers' pub.
Johnno - 13 Jul 2004 15:28 |
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