please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
very unwelcoming, barmaid texting her mate for ages before she came to serve, only one of there "own" beers on, so I had a pint, very average, asked if they ever had anymore of there own, and was told, "oh that's not our beer, we just get somebody else's in and use our pumpclip"!, avoid
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mmmmmmm- where to start - this place has the potential to be a cracking pub but is thwarted from being so.... why who knows? - a pub that markets itself on real ales shud be comfortable to drink in right? very much a eat or f**k off kinda place? staff highly strung as noted in previous reveiws..... other properties just down the road offer everything this place does and more with a much better atmosphere and overall attitude from staff/management .......
mcfly - 21 Dec 2010 17:27 |
Reading previous reviews, maybe I was lucky not to meet the landlady, nor purchase food !
I visited this for a quick pint during the afternoon. The barman couldn't have been friendlier in a pub which is very attractive and welcoming.
The on-site brewery is no longer here, having moved to new premises nearby, but their 'Bitter End' beers are still stocked on the bar and about five were available, as well as a guest from the Ulverston Brewery and a couple from Jennings.
Nice pub with a very good range of real ales.
Well worth a visit if you find yourself in Cockermouth.
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IMHO this pub deserves much more than the 5.8 out of 10 (23rd Nov 09). I'd rate it 8+. Busy yes, it is popular!, and in my experience the staff have been very friendly. Beer always excellent, and plenty of choice. Food very good value and just the ticket after a hard day on the fells.
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We go in here occasionally when there is something on at the theatre next door. We have probably been in about a dozen times in the last 3 years. Whenever we have been in for just a drink we have never had a problem. We have only eaten here once and it was not a pleasent experience.
We had gone in with a couple of elderly relatives and had paid for our meal and a round of drinks when we ordered. As someone else mentioned we had to shout our order to the bar maid who would not come any closer to us than the till. My girlfriend was pregnant at the time and wanted a very weak shandy with lots of ice. The barmaid insisted that she could not pour less than a half of either lemonade or beer. This was despite the fact that I had had a lemonade splash in my lager. Then she would only give us a maximum of 4 ice cubes - no explanation was given for either of these. Eventually I ordered the drinks seperately and made the drink myself!!!
As we were leaving we were shouted at in front of the whole pub demanding our bill be paid by both the landlady and the bar maid. It wasn't even our bill they wanted us to pay but the table next to us. No apology or anything. This seems to happen a lot. I wonder how many people actually pay twice?
Overall service was awful but the beer and the food are good - its a shame really as this pub could be excellent.
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Another fantastic pub run excellently by the staff and owners alike - the real ale is always on form and top class and the food and helpings is usually very large and of good quality. I like the place - it's outside of being Cockermouth's best pub, its in a different league. I like a lot of the town's pubs, it's just with location and type of business that the Bitter End operates within then it's more a landmark pub and not just the usual locals and tourists thing.
Always try to get back when I can.
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Miserable landlady spoils the experience of what could be a 10/10 pub.
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This is a Fantastic pub! Good Beer, Good Food and Friendly Staff! but it gets very busy at times, we had to wait about 15 mins for a table and landlady made sure we got the next available one, very efficient and well worth the wait. My wife had the ‘Salmon en Croute’ off the specials board and I had the ‘Steak & Ale Pie’, we can honestly say it was the best pub meal we have ever eaten! There’s a good selection of wines and real ales including two from a micro-brewery which is actually in the pub! Well worth the visit and we will be back.
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What a Nightmare ! first off i was abused by the Landlady for asking for extra salad that i was prepared to pay for. Then when the food was slapped down on the table and it was the worst meal i have ever had all deep fried and tasteless.
This is one place i do not recomend as the staff and Landlady are the worst example of Catering staff i have ever come across
anonymous - 1 Aug 2007 13:43 |
Have the staff changed in the last few months, I have never had anything but good service,as I only visit during the day is this an evening problem ? Great guest ales and even better pub brews, definately the best pub in Cockermouth.
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Really nice pub but have to agree with the comments about the landlady. She hauled some unfortunate paying customers back in for apparently not covering their tab, herded people off tables they shouldn't have been sitting at and generally ran the pub with a rod of iron. We pointed out that our Cumberland sausage was definitely not of the same quality it had been two nights before, and got a severe ticking off and scuttled back to our designated corner. It's a smashing pub, but enter at your peril!
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I disagree with the last comment about the beer. On my last few visits there I have had some superb beers, particularly those brewed in the pub.
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I totally agree with the comments about the staff at The Bitter End. I visited there with a friend last week, had a bar meal and was accused of trying to leave without paying by one of the bar staff! It was really embarassing as we were marched back to the bar to explain ourselves - even though my friend had paid for the food when she ordered. We received no apology or explanation from the very bad tempered barmaid and were made to feel like a couple of criminals! Even when she realised her mistake she still couldn't bring herself to say sorry and we left feeling veru dejected. Needless to say - we won't be going back and neither will anyone I mention it to!!
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I agree with the comments about unfriendy staff here. If you are a regular local or a CAMRA member, you are treated totally differently to everyone else.
One of the most unwelcoming pubs I have ever been in.
anonymous - 15 Jan 2006 14:46 |
I agree that the staff at this pub are the most unfriendly I have encountered for a long time. No smile or hello, I was made to shout my order for food to the staff member who insisted on standing at the till in the middle rather then standing at the bar to take my order. I did ask her if it was alright for her to stand closer as I couldn't hear her but she would not. I guess she lip reads the order but it meant she didn't read the food order back to me. When we asked for 'still mineral water' a bottle of sparkling was poured and when I said - that it was still that I ordered I was told they don't have still. I then went to check with my nephew and the barmaid pulled a face when he said he would have tap rather then sparkling water and she checked with the manger before banging the bottle and glass of fizzy water down. It would have been easy enough to check before pouring the fizzy and really you do expect a pub to have still mineral water. (even more ridiculous after the earlier comments about tap water). I was pleased to get out of the place even if the food was fine the atmosphere from the staff was dreadful.
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Excellent pub. Great guest beers, great bar food.
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Has its own micro brewery. Good real ale.
Good pub grub.
ian - 19 Oct 2004 09:31 |
