The Hole In The Wall, Shrewsbury

I think this is a wonderful little place! Shrewsbury is such a beautiful town and there are so many places to eat that it is difficult to choose....however if like me, you want a happy medium of dining then this is the place to go.
My husband and I are from Telford and are relatively new to the Shrewsbury scene. We have eaten at The Hole in the Wall on a couple of occasions as we like the accessability of the venue and the varied and value for money menu. Previously we have been more than pleased with the acceptable service and food. However, today was a little bit different. Having ventured around town we again decided to lunch here, I like to avoid change so opted for an old favourite. The pub was quite busy (bustly not lively) but we were not kept waiting, although my salad came out not as described and not consistent with previous orders of the same dish!!! Now I hate to complain but I also feel that I do the chef a disservice if I don't point out my disappointment so I called over a member of staff and voiced my concerns. The young man swiftly whisked my plate away and said he would speak to the kitchen only to return moments later with a complimentary voucher for a free meal and to inform me that a revived meal would make it's way to me shortly with the chef's regards!!!
Wow!!! You don't get that kind of service in many high end hotels...have to say I am hugely impressed with the politeness and professionalism of the staff, the good will of the chef and the speed and grace in which the situation was dealt with. I was not expecting that at all and have to say that I think the staff on duty on 04/08/2011 are a credit to the company. I always enjoy my time here but now I will enjoy it all the more knowing that customers are still made to feel valued and welcome!

5 Aug 2011 02:06