The Cranleigh, Bournemouth

Service is inconsistent - sometimes good (dependent on which staff are on), sometimes really poor and very slow. Certain staff consistently pour short measures and seem ambivalent to obligations under Weights and Measures despite being asked/politely reminded/told (because they just don't get it!) plenty of times by regulars. More staff time spent at end of bar nattering than on service (tables/glasses not cleared for hours). Hoped for better since refurbishment. New management need to wake-up and properly manage service from top-down. Management rarely seen and, when working, often guilty of all of the above failings. Forget refits and gimmicks - please concentrate on some sort of service/quality or pub will fail.

28 Aug 2011 14:11