The Duke of Wellington, Soho

Be very careful when ordering your beer at this pub. The management have a very disgusting policy when it comes to serving their draught beer. Whilst I was there on Friday evening 23rd September approx 7pm and standing by the slot machine I observed the following practises. From my observation point I had a clear view of the draught pumps and the drip trays. On every drip tray there was a pint glass, not visible to the customer ordering a drink at the front of the bar. At various times I observed the barmaid (shoulder length black hair, late 40's)emptying the contents of each drip tray into each glass. When a customer would then order a pint of draught beer the bar person would get a fresh glass from the rack making it appear that the customer was receiving a fresh glass each time as the law requires. What the customer would not see was the bar person substituting the fresh glass for the glass that had been partly filled from the contents of the drip tray. What the unlucky customer was getting was a pint of partly filled fresh beer along with beer that had been standing in the pint glass that had once been in the drip tray for god knows how long!!! I am going to make a complaint to the brewery. I brought this matter to the attention of the barperson who retorted that a lot of things like this go on and it was none of my business. I also agree with he other comment that the bar staff like to sit around discussing whatever rather than see o the needs of their paying customers.

24 Sep 2005 14:30