The Three Horseshoes, Brierley

recently booked a table for one pm only to be told bluntly when we arrived on time our table wasn't ready and we should sit at the bar, we explained this wasn't an option as one of our party was 80 and couldn't exactly climb a bar stool but no help was offered so we had to find a chair for her ourselves, during the wait we were made to feel like we were in the way. the final straw came around half past when the woman we assume was the owner complained rather loudly about us not being booked in until half past and we should not have 'f*ing' been there until half past and other similar rude things, however is was obvious at this stage we wouldn't have been seated until closer to two pm anyway as there were no tables available still and the only people anywhere close to leaving were only just ordering puddings!

we gave up at this point and went to a different pub who were happy to have us!

we have been regulars in the past and we understand mistakes happen but since this is how they handle their own errors I won't be setting foot in there again after this disgraceful display.

They are ok for a drink I guess (although almost no head on one of the beers we ordered and the lemonade tasted flat so not fantastic) but wouldn't trust them with a booking, especially not a large one

22 Mar 2010 08:08