The Horniman at Hays, Southwark

Visited here last Friday, and have to say that the service was so slow that I gave up and went elsewhere after 15 minutes waiting. The staff seem completely useless & poorly organised, also there aren't enough of them to cope with the number of customers in this prime riverside location.

A customer in front of me was kept waiting 10 minutes for his change after queuing for ages to be served, the barman who took his money disappeared and other members of staff seemed to find it amusing when he complained ! Won't be going back.

28 May 2007 17:05