The Prince Bonaparte, Westbourne Grove

The service at this place is really awful. The waitresses are a law unto
themeslves. I was part of a party of 10 people and one of us actually went to the trouble of writing down the order and giving it to one of the waitresses. About half an hour later only 8 meals were served. When asked about the other 2 the waitress who took the order blamed another waitress. When a firm complaint was made to her (which was not in the least aggresseive) we suffered an OTT rude reaction. After a further half
hour of waiting the manager eventually held his hands up and agreed to take a significant sum off the bill.
The food when it arrived was ok and reasonably priced.
The service however lets this place down so much. Pity.
The worst thing about it is that the management do not realise how bad the service actually is. One to avoid until something changes.

26 Aug 2007 22:17