The Waterwitch, Odiham

We've lived near the Waterwitch for years so have been regular customers for birthdays, meals with friends and even Christmas once. There's plenty of choice, the food is always good but I feel the need to write a review as the past two occasions the service has been, to be honest, pretty awful.

This time we were left waiting a little longer than I would class as average (but nothing to complain about) but while we were waiting a waitress came to ask "if everything's alright" which seemed faintly ridiculous while we were still waiting. Surely an "apologies for the delay, it won't be long" would have been better, no big deal but slightly odd! When the food came they had messed up the order for my meal (this happened last time with my mum's meal so it's not a one off). Although they apologised and brought the correct dish 15 minutes later (when the other 4 in my party had eaten) they asked if we could come up to the till after to correct the receipt and bill for the meal actually ordered instead. Without an itemised receipt we couldn't tell if they'd taken for the right food anyway so instead we just ordered dessert and requested the single wrong meal price be removed completely (they did do this). The dessert came before they'd cleared anything from the main meal and the staff member just tried to put down the plates prompting us to have to ask to remove the previous dishes to make room. It just all appeared as if nobody had working in food service before and were horrendously unprepared for how the basics worked! Perhaps we've been unlucky and caught them on an off day or perhaps they're employing untrained staff to operate cheaply but now this has happened twice I'm afraid they've lost a regular customer.

9 Jun 2013 21:08