The Plough and Furrow Inn, Smallfield

Oh dear! How a once popular family friendly, village pub can decline overnight is shocking.
No longer is there the always friendly greeting, personal touch and service from the humorous landlord with his infectious laugh. No longer are there the simple little touches that brought the village and community together in enjoying themselves i.e. the weekly quiz night, the weekly poker night and not forgetting the ever so popular Karaoke night once a month. It seems that someone has decided to cash in on somebody else’s hard work over years and strip everything that made this place so popular.
At the rate that pubs are now closing, due to the ever increasing prices it maybe worth noting how to make a customer feel valued. Manners cost nothing. I overheard a gentleman mentioning that he had to wait nearly 10 minutes before being acknowledged, let alone served. The response from the landlord was to sarcastically tell him in front of other patrons that there were other establishments he could and should go to!
I really feel for the future of this pub. Maybe it is the norm nowadays to just be treated as a number.
However if you prefer to be made a laughing stock in front of your friends and (few) customers in a place that feels sterile with no atmosphere this will be heaven.

25 Sep 2014 15:05