The Fleece Inn, Haworth

In a time of recession when you'd think with so many hundred pubs closing a week across the UK that customer service would be paramount, it was such a shame to venture into this pub and be served by a sour face arrogant hostess. I'd guess she was a manager or assistant manager, very rude, inattentive, and not concentrating on the customer in front of her. After being served in somewhat of a fashion, I continued to remain at the bar and observe further rudeness that I frankly found unacceptable even if she was familiar with the customer she was serving. I read previous comments before posting, and would have agreed with many points, but on the night the rudeness of this young female left me happy to go elsewhere and be unlikely to return.

3 Apr 2011 00:59