The Roundhouse, Covent Garden

Went there on New Years Day in the afternoon. We ordered food and, after 45 minutes, only half of it arrived. When we asked for it, a barman aswered rudely that it's normal to wait when its busy (strangely very few people were eating at the time). Fifteen minutes later we were still waiting, and when we asked for it again to the barman, he just looked at us irritated. When the food finally arrived it was cold, and things were missing (the soup had no bread, the sheperd's pie was just mash potato and sauce, the salad had no pasta as the menu said). We were so unsatisfied we complained, at the barman basically shouted at us. Not once did he apologize for anything.
Eventually we asked for a refund of the food we hadn't had and left the pub. Do not go there if you expect any decent food or service, I'm amazed such rude people can be hired to work there.

6 Jan 2009 09:16