The Rose and Crown, Portway

I wrote two e mails to the manager and have had no reply. Here is what I wrote: -
Dear Manager

I was a guest of Bart's last night after being recommended to eat at your pub. I am writing to say that I am very disappointed with the whole evening especially travelling all the way from London.

First of all I ordered a Chicken Pate as the starter and it was served to me with toast that had been burnt. I have never been to any food venue where burnt toast is served and it was even placed on top visible to the waitress' eye. SEE ATTACHED PICTURE.

Secondly, I ordered a full rack of ribs. Well this was the fattiest and most tasteless stale meat I have ever had. In fact as I write this e-mail to you, I am not feeling the healthiest of people.

Thirdly when I came to pay, the bill was presented by a member of your staff and after placing my credit card on the plate which came with the bill, several staff walked passed our table several times and did nothing. After more than 10 minutes of waiting we went to the cashier ourselves to pay and then we were still told we had to wait a further period of time before we could pay.

The total bill was �46.30 and the food and service was no where near the value of this bill.

We sat at Table 9.

I look forward to a reply.

11 Aug 2011 22:38