The Horniman at Hays, Southwark

True Story. My sisters, my partner and my three kids were all visiting a friend who works near Hays galleria. My sisters were visiting from Switzerland and Germany, It was 30th December, so they wanted a day in London and traditional pub lunch. We went into the Hornimans and were served by Marcus who identified himself as the manager. My six year old was thirsty and my partner had a sigg(like flask) bottle of water from home and gave her a sip. We asked Marcus for some tap water. He saw our kid take a sip. He then refused to serve us, took back all 8 drinks we had paid for, through them down the sink and asked us to leave for giving our six year old a sip of her own water. All those present were horrified at this man's behaviour, we asked for the manager and he said he was the manager. Other people said they would never come back. He did not care. We get tourist trade, why do we care was the response. Why should anyone put up with this kind of service? He through out 8 people and lost our business because our daughter wanted a drink. You decide.

12 Jan 2009 12:42