Bison & Bird, Clapham

I have never been a big fan of this pub. It is poorly layed out, the service is slow and the interior is quite bland and souless. Yesterday however, my dislike for the place was taken to a new level, by the rudeness and incompetience of the staff.

I ordered food there from a visably overwhelmed bartender. After waiting 30 minutes, I checked to see if my food was coming. After another 10 minutes, he came back scratching his head, unable to find the order, and asked me several questions about the time of order. Another 5 minutes later, he said he couldnt figure out what had gone on, and was getting the manager involved. After waiting longer, the manager interrogated me, suggested i was lying and that I hadnt ordered anything (despite my friend witnessing me purchase it) and went away to check the till.

She said that the till was correct, that i had made it up and wouldn't refund my money or make the food. I think this is tautaument to theft, and disgraceful behaviour from management and staff alike. They treated me like a criminal when they had clearly made a mistake and then in essence stole 6 quid off me. Avoid this place at all costs!

15 Feb 2010 12:04