The Bridge Lounge and Dining Room, Tower Bridge

Poor food and extremely rude staff including the Manager. Drinks are surprisingly expensive - �4.15 for a glass of Rose

I went there for lunch with a group of friends. We were told of the specials including a "Slow Roast Pork" which sounded great. 3 of us got it. We were waiting quite a long while for the food to arrive, when it did I got an undercooked piece of pork. You gotta have a nice bit of crackling but it just came with soft chewy skin - rather unappetising. When trying to point out what was wrong with the dish I was met with contempt from one of the staff - "Sorry, they all came from the same batch" I was a bit confused by the response so was a bit lost for words. The lady then suggested she could put it back in the oven for me which I agreed to. After 15 minutes it came back totally burned so I said I didn't want it. Again I was made to feel rubbish by the staff for complaining. Another lady came out to talk to me (who I assumed was the manager) - she asked me why I didn't want the food.

Me: It's burnt
Mananger: Well, I disagree
Me - IT'S BLACK!

I was then asked to explain the whole situation. I found her to be totally rude, and I was so embarrassed in front of my friends. What happened to the Customer is always right?

Needless to say I won't be going there again.

4 Sep 2010 13:56