The Phoenix, Denmark Hill

I visited this pub on Saturday evening and have to say that I was really impressed by the selection of ales and also its decor; it sits inside the old ticket office of the station and the clock is in there and it's furnished in a way that does respect to its history. Beer seemed reasonably priced too.

Now for the downside. I was appalled by how I got treated by the staff. I went to the bar to order another round of drinks and, after a couple of minutes of waiting where I was the only customer at the bar, tracked down one of the staff. I got told, in a really rude manner, that I hadn't spoken coherently and, when I thought I had relayed details of the drinks, she started pouring from the wrong tap - I politely pointed out the mistake where upon she refused to serve me and told me to ask a another member of staff for the drinks. Shocking attitude.

Will probably give this place a return visit but hope I do not get spoken to like a did in here on Saturday night because it was uncalled for!

8 Dec 2013 20:28

The Kings Arms, Hanwell

This is heaven's waiting room.

15 Jul 2013 13:20

The Duke of York, Hanwell

Would only stop in here for a 'quick half' if you're waiting to pick up a pizza or something.

13 Dec 2010 13:28