The Merry Harriers, Clayhidon

Booked a table for a minimum of five with 'Ben' for New Year's day lunch over the telephone. Unsure of numbers at time of booking, I was told 'no problem, confirm exact numbers on the morning'. Confirmed three more to party on the morning. 'Peter', took the call, and said they didn't think they could cope, just saying 'they would try their best'. I referred to the booking with Ben, but Peter claimed that Ben was a junior member of staff, and that he, as owner, had the final say. I asked Peter to check with Ben, and heard 'Peter' shout across the pub to Ben about 'this Hall character' (my name) and Ben confirm the arrangement he had made with me. 'Peter' remained indignant and aloof, so we went somehwere more customer focused (try the Hartnoll Hotel!). No issue with Ben, but 'Peter' needs to go on a customer awareness course.‎

1 Jan 2010 18:01