The Old White Lion, East Finchley

I am appalled with this pub. And as a local disappointed for indulging it too much. Time and again I have waited at a relatively quiet bar while uncommunicative and underqualified bar staff amble through their shift and look straight through you. In fairness it is not their fault. They are overstretched and sick of it. The same goes for the food ordering experience. Slow and painful. I demanded a discount and left when I lost patience trying to order £30 worth of desert. The guy next to me withdrew his order when he was informed of the waiting time. And this is the point. It is expensive. I haven't even mentioned thue standard of the beer or cuisine. This was all lost in the 'experience'. Any management worth their salt would be able to complete a simple time and motion study to understand that investing in just a few more staff would lead to better service, more revenue and profit, happier staff, in fact an altogether more pleasant experience for everyone. As it stands, I won't be going there again and see no future for it without serious change.

30 Jul 2013 21:48