O'Neill's, Birmingham

Appalling customer service. The hostile barmaid (dark haired, 30's, northern accent) needs to be relieved of her duties immediately. Incompetent, lazy, and a sense of self-importance...

The female member of security should be removed too..

It is not acceptable that a young couple like me and my girlfriend cannot go to an Irish themed pub (I was born and raised in Galway, pity none of the staff were, they would have learned manners), for a quiet drink on a Friday night without being made unwelcome from the moment of entry.

We left after I was refused service for apparently "falling asleep at the bar", when I clearly walked up to the bar wide awake, spoke to a fellow customer for a couple of minutes (the service isn't exactly prompt), and made my order....

But I understand her point. I mean, you'd never see an O'Neills employee act up in another licensed premises.........

4 Nov 2014 01:25

Victoria, Birmingham

Just like all the "Bitters n Twisted" chain bars, this one is full of incompetent staff who cannot pour a pint.... Awful, though slightly better than Island Bar around the corner....

20 Dec 2013 01:28

The Eagle and Tun, Birmingham

Whoever this Mr Iqbal is, I hope he does a better job than the previous owners who, I believe, bought the premises with the intention of refurbishing and opening in Summer 2012.... They appointed a manager (someone who is known to me), promising employment & accommodation then, well, just left it?!... Not a good way to treat people in my humble opinion..
Anyway, I wish the new licencee well, but if there is any connection to the previous regime, I for one will not be drinking here.

26 Nov 2013 11:25