The Hunt Hotel, Linslade

With regard to the last comment posted perhaps you would like to elaborate on what has deteriorated. As was stated a few comments ago, nothing can be improved or change if customers or even ex-customers do not say what they find the problems to be. With reference to the comments posted by "anonymous" on 10th April at 18.26 - I take on board what you have to say and your opinions and perhaps as you frequent the Hotel you would like to sit down and have a one to one discussion with me (without fear of reprisals!, you have my word). We do value customers and as a team strive to achieve customer satisfaction. The Hotel welcomes all customers, residents and non-residents and by no means are residents any more important - indeed regular customers are highly valued. I look forward to you approaching me in the near future.

10 Apr 2005 19:25

The Hunt Hotel, Linslade

For the record I am not sticking up for my father or justifying anything on his behalf, I am in fact trying to justify the changes that the rest of the team are making. I cannot dictate whether people like the landlord or not, I am merely trying to say that the Hotel does not just include the landlord. The changes that are taking place are slow and tedious, however things are considerably different to how they were a year ago. This is not about family loyalty, it is about the hard work that myself and the rest of the management have and are putting in to try and make it a better place to eat, drink and socialise in. Things do not happen overnight and if you have any knowlege of The Stag you will know that indeed that started out as a bit of a dump and after the changes etc., was a very popular, successful and busy pub. At the end of the day this is not a pub, it is a Hotel with a bar attached to it for residents and non-residents alike and as such it is not appropriate to compare it with The Stag or any other pub. It is not my intention to cause offence, but it would appear everyone else is entitled to harsh opinions. On a last note, if you regularly use the Hotel, then way not voice any opinions and changes you would like to see made - instead of running the Hotel down to people who cannot make any changes or difference.

10 Apr 2005 14:19

The Hunt Hotel, Linslade

I have worked as part of the Management team for this Hotel for the past three years and we have all been trying exceedingly hard to increase trade and bring this Hotel up to an excellent standard. I was very disappointed to read alot of the comments posted on this site. Comments from previous members of staff can be disregarded due to the fact they probably have an axe to grind. However I would like to ask all those people who have posted derogatory comments regarding the bar whether they have eaten in the restaurant or stayed in the Hotel accommodation. It would appear that all their comments are based around one area and are therefore casting a black cloud over the rest of the services. Anyone in this business will know that it is not just as easy as clicking your fingers and having a perfect venue. Repairs and decoration can only be done bit by bit as finances allow, as we are independent and not brewey owned. Clearly we would love to renovate the entire building at the same time but this is not feasible. I am also not quite sure why all these people who feel they have legitimate complaints have a) not raised them at the time of their visit and b)are gutless enough to not even include their names - quite frankly it is pathetic. I spend every day at the Hotel and find that customers are more than happy when they leave. It is about time that people found out for themselves what we have to offer and not rely on the ill informed and rather bad judgements of a few people. Every one is entitled to their own opinion and I admit that this establishment is not for everyone, however if you want a spit and sawdust pub then I would suggest that your standards are not particularly high. We pride ourselves on very little trouble and as a place where people are able to come out and not feel intimidated by drunks and rowdy youths. A recent customer satifaction survey in the restaurant proved that standards of service and food were excellent. All things take time to develop and we are well on the way to providing a high class venue. I would welcome and invite anyone to come in and at least give us the benefit of the doubt.

10 Apr 2005 09:57