The Sussex, Covent Garden

This is a terrible pub, never go there. We just spent an hour and a half there this lunchtime - they seemed shocked at having to cope with more than food orders on a Friday lunchtime, and had no idea what to do. Most of us waited an hour for the food to turn up, and some of us didn't get our orders at all - they realised after an hour that they had not gone through. The management were unremorseful and unhelpful and we left without receiving our food. It wouldn't be so bad but it had happened before and we were giving them a second chance - never again. It's a shame, as it can be a nice pub with good food, if it ever arrives, but is ruined by terrible service and incompetent management. Avoid.

12 Aug 2005 14:23