The Spinnaker, Docklands

For a place in such a vibrant and exciting area, Spinnaker is immensely underwhelming. Extremely poor customer service, shoddy presentation, and massively overpriced for what is offered. The mainly Lithuanian and Latvian staff struggle with English and struggle even more with politeness and customer service. I noticed an aging blonde dumpy woman, apparently the manager, behave very rudely with customers.

Bizzarely, there is a Coffee Republic sign which naturally suggests there is an integral Coffeehouse - this is not the case, there is only a Coffee Republic-brand instant coffee maker.

16 Aug 2008 17:04