The Plough and Furrow Inn, Smallfield

Hello Junglenast, my name is Marc Jones and I am the new operator of the Plough & Furrow. I personally thank you for taking the time to post your review as we genuinely take all reviews as an aid for understanding and training. The team and I are working very hard to ensure the Plough is a great place for food & drink and I am saddened that we have failed on your recent visit. I fully apprecaite that its been a difficult transition for some locals in the area to accept the changes we have made and i understand this. I have been operating pubs for many years now and I am committed to fixing the points that need fixing and your post has highlighted some of our short comings. I will work with the team to ensure the food standard and service should be what all customers expect to recieve. I hope you can give us another chance to change your perception of us and to that end i will send you a personal message to encourgae this. Regards, Marc

19 Oct 2014 22:21

The Plough and Furrow Inn, Smallfield

Me and wife went visited this place for the first time since its refurbishment yesterday and can only praise what they have done. We have been a Smallfield residents for many years and have used this place regularly. We enjoyed the previous owners hospitality but always thought the decor was tired and needed an uplift. It now looks and feels really clean and fresh with out being over the top. Food was good and the service was excellent. We can't help feel that the new owners are being unfairly judged on a lot of the reviews posted on this site. Our children are grown up now but we saw high chairs being used and there is a child's menu in place. The landlord and landlady were very pleasant and attentive They did explain that climbing frame removal was a safety issue, not a statement. We certainly feel that the changes should be celebrated and not put down. We will certainly be using it more often. Well done!!

3 Oct 2014 17:41