The Fitzrovia, Goodge Street

Thank you Spaceman for your illuminating review of my business.

At the Fitzrovia, we are very pro-active about dealing with any bad experiences that our guests may have and try to ensure that these are minimal.

I appreciate that this pub may not be the sort of place that you would frequent but the many people who do come to us again and again obviously feel very differently.

I have noticed from your other reviews that you are a stickler for good service and for this I applaud you. I can assure you that we offer our guests some of the best service and standards in the area. Our real ales are Cask Marque approved and we are applying for a Platinum Award for our beer quality and knowledge.

I would be very happy to buy you a drink and for us to sit down and discuss the foundation of your, rather vague, review in more detail.

30 Jun 2008 16:10

The Fitzrovia, Goodge Street

Sorry there was no ale Snowdog, but I am very committed to providing my customers with the best possible product.

The cellar cooling breakdown was countered by my kegs being iced and the fact that they go through a remote cooler meaning my lagers and other draught were ok to dispense.

However, I found with the ales that icing the casks meant they could go from too cold, to the right temperature, to too warm in a very short space of time meaning a poor pint for the majority of my customers.

Because of this, I suspended the sale of ales until a new cellar cooling unit was fitted. Unfortunately this took a little longer than expected but ales are once again on sale at the Fitzrovia.

6 Sep 2007 15:27

The Newt and Cucumber, Birmingham

I used to be the assistant Manager here. This place used to be one of the coolest places in Birmingham. Now I find it soul destroying. The atmosphere is non existent and the service is woeful. Thank god I moved to London.

5 Feb 2007 22:36