Pub, Chilworth

Visited there a few weeks ago on a Saturday lunchtime with my family to celebrate my birthday. Our table was booked for 1pm, we arrived at two minutes past and sat down. For the next 20 minutes nothing happened, no drinks order was taken, no menus arrived. It was reasonably busy, I'd say about 75% full.

After asking for menu and drinks we finally received some drinks at about 1.30 and our food order was taken. At 2pm no food. At 2.20 no food. We asked our waitress who told us our food was just being plated so another two minutes. At 2.40 I advised the "manager" we were leaving. Of cours I say manager but but clearly he was no managing his restaurant if he was unaware we had been waiting an hour and a half for our food.

He insisted out food was just on its way, I told him we had no interest in eating there. His "excuse" was that they were busy and they has another table of 8. Pathetic really, isn't a restaurant supposed to be busy. If they cannot cope with the bookings why accept them ? For the money of course of which they got none on mine.

The "manager" clearly thought we should have sat there for another 30 minutes as he became quite agitated with us when we left and eventually slammed the door on us as we left. How professional of him we thought as we headed to a real pub restaurant in Shere and ate decent food 20 minutes after arriving.

3 May 2010 10:31