Black Horse, Pluckley

I certainly won't be going back.. I met some friends there for lunch on Sunday and they were very inflexible. There was a limited menu of main courses - my friends each ordered a main meal but I just wanted a small meal or snack as I was having a large meal in the evening. They wouldn't allow me to have a children's size roast and weren't prepared to offer anything else so I sat there with a cup of coffee!

Had there been anywhere else to go, we would've left as they aren't customer friendly at all. This is clearly the problem - they are one of only a couple of pubs and therefore get most of the business without trying.

Very disappointing.

19 Feb 2009 16:27