The Builders Arms, Croydon

I visited the pub on the 3rd September 2011 at approximately 7:15pm and it was relatively quiet for a Saturday evening, and upon arrival both male members of staff, one being aged between 18-21 and the other 25-30 greeted me in a very professional manor, they both seemed very cheerful, immediately the young bar steward served me asking "what can I get for you sir?", I ordered a pint of London Pride, priced at �3.20 which I thought was relatively okay for a back street pub and I also ordered food which was around �7.25 So all in all my order came to roughly �10.45. My food came within 15 minutes which was outstanding but due to the quietness of the pub it was expected to be within that certain time limit.
Later on in the evening, I could see the tension of the male bar staff had deteriorated due to the landlord and landlady being around and it seemed like they were watching their every move, in my opinion this was really unnecessary, over the due course of my visit to the pub I could see the bar staff were extremely agitated which caused them to worry and had to be careful on what they did, both male bar staff seemed to get on really well with each other and joked around a little bit but still stayed in their professional manor this only happened when the landlord and landlady had disappeared for a while. I left the pub feeling happy and content with the level of service I received from the bar staff that day, but I think the landlord and landlady need to hold back from watching their staff half the time, as this gave them some aggravation and felt like they weren�t being trusted while they were working.

10 Oct 2011 15:20