The Rose and Crown, Hay on Wye

What appears as a very cosy pub full of character is quickly let down by the service. I'm not sure if it was the actual owner but the barmaid seemed more interested in being sat down on her phone rather than serving customers. We were greeted with a rather blunt "What d'you want?" and I'm sure if she tried to smile her face would crack. As for the beer - a real ale, it was quite good, but I noticed a couple of the lagers were not on and the only other choice was bottled beer. I'm staggered at the sheer complacency in this day and age when so many good pubs are closing. Plus the fact their was no food available it's amazing this pub is still open. Incidentally, we were the only people in there for a good hour. Pretty much summing up the popularity of the place.

24 Apr 2014 21:23