The Horniman at Hays, Southwark

An update on my earlier post

I complained to the brewery about the insinuation that there had been an attempt to con the pub

Although it took a time the pub manager rang me - apologised and said if I came in again I'd get a free drink or two. Whilst I wasn't that keen to go back I did feel that they had my money and so it wasn't unreasonable to get something for it

The duty manager was very nice and I did got more than my money's worth

I have to say the attitude of the manager and duty manager was very good indeed!

11 Jun 2009 14:29

The Horniman at Hays, Southwark

Had a bad night in here last night. My friend took 20 minutes to get served, a number of the beers weren't on and I am pretty sure I was short changed.

I thought I'd given the barman a �20 note but got change as for a tenner. When I queried it the guy next to me waiting to be served confirmed that I had handed over a twenty. This was disputed by the bar staff and they went away and cashed up the till and came back and said, in fact, they were a fiver down. Clearly they thought me and the guy next to me at the vbar were in cahoote - which we weren't. From their pov I can see that people will try this on and they have to be suspicious (and good on them for cahing the till up - they could have just faced me down) but it left me with a bad taste

I think it's easy for the pub not to have to try too hard. It's got a great position and they will always get passing trade tourist and Londoner alike.

I've used it quite a bit in the past (including hiring part if the pub) but won't be passing through their doors again. Nor will the friends I were with

I suspect that this won't bother them one iota

16 Apr 2009 12:18

The Artillery Arms, Ramsgate

Now shut until further notice

Not sure what has happened

i've used it a couple of times. It's a nice friendly back street boozer which, I hope, will reopen soon

17 Feb 2009 10:21